Events

Team leaders are vital to the future of the contact centre. Join us to explore future skills, AI-led leadership, and the resilience required to navigate [...]

A high-energy, practical event for anyone shaping the future of learning and development. Successful teams need investment in their development Join us for a one-of-a-kind [...]

Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]

An exclusive breakfast briefing with Northern Contact Centre Forum and IRIS Audio Technologies The Edwardian Hotel, Manchester Northern Contact Centre Forum, in association with IRIS [...]

Agenda (09:00 - 11:30) 09:00 - 09:30: Breakfast & Networking. Arrival, breakfast served, informal networking. 09:30 - 09:35: Welcome - Jane Thomas Scotland Contact Centre [...]

Learn how to identify leadership potential within your team and provide opportunities that help future leaders grow and succeed.

Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]

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