Northern Contact Centre Awards 2026 now open for entries!
These Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year, there's something for everyone in the industry.
Your Awards Timetable
2
September
Closing date for entries
21–23
September
Judging
22
October
Awards Ceremony and Dinner in Manchester
With thanks to our sponsors
The Northern Contact Centre Awards is a celebration of excellence in contact centre activity across the region.
It is a unique opportunity to celebrate and reward individuals and companies whose achievements truly stand out. The Awards acknowledge and reward the highest level of contact centre performance with a prestigious, glittering dinner and awards ceremony on Thursday, 22 October 2026.
The Awards are recognised as the benchmark of excellence and customer service sector in the contact centre industry in the region. We reward and celebrate excellence in customer service, delivery of quality assurance and development initiatives and contribute to ongoing professional development.
Ensure your teams are a part of this fantastic opportunity to be recognised for their outstanding performance and commitment.
The Northern Contact Centre Awards mean so much to us because they recognise the heart of our business — people who care deeply, take pride in their work, and go above and beyond to make a difference in moments that really matter.
Penny Bower
Head of HR and Customer Experience, Proximo Group
Winner of Customer Service Agent of the year and Hero of the Year at the Northern Contact Centre Awards 2025
Gain national recognition
Benchmark performance
Strengthen your employer brand
Celebrate your people and their success
The Northern Contact Centre Awards offer a fantastic opportunity to celebrate and reward the achievements of individuals and companies in the North of England's contact centre industry.
→ Celebrate industry success in a range of categories.
→ See where you stand against other organisations.
→ Meet the leading players in this booming industry and network with your peers.
Don't miss your chance to put your business in the spotlight.