Awards 2025

Northern Contact Centre Awards 2025 finalists anounced


Thursday, 23 October 2025 at The Edwardian, Manchester


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See our finalists
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Upcoming event

Forums on Tour at Clear Business, Manchester


Wednesday, 10 December 2025 at 9:30 am

On 10 December, we head to Manchester with Clear Business for a dynamic day of networking and knowledge-sharing. Expect fresh perspectives, practical takeaways, and plenty of opportunities to make valuable connections before the year ends.


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Upcoming event

Team Leader User Group: Do Generational Gaps Matter?


Thursday, 28 August 2025 at 10:00 am

Unpacking generational differences to ensure that leaders create a cohesive and productive team environment.


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Upcoming event

The Generational Gig


Wednesday, 24 September 2025 at 9:30 am

Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend Contact Centre Managers Planning Team Team Leaders L&D Teams Coaching Teams Outcomes Better customer understanding Improved retention and engagement Stronger team connections Pricing Please note, an invoice will be sent to your organisation after completing


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to Northern Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the North of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the North of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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