We are a dynamic hub that caters to the needs of contact centre professionals throughout Scotland. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.
Highlighted members and suppliers in Scotland
Our mission is to:
Champion Scotland’s contact centre industry as a vital economic contributor and source of career growth.
Raise awareness of contact centres as employers of choice across Scotland.
Deliver thought leadership to future-proof over 1.28 million jobs in the sector.
Guide centres through technological and operational change.
Build meaningful, peer-to-peer connections among leaders and teams.
Forums on Tour
We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.
Friday Update
Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.
Membership
Become a part of our vibrant contact centre community by joining the Scotland Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.