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A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

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Next Event

  • Trainers and Coaches POW WOW - Thursday, 30 January 2025 - 9:00 am - 4:00 pm

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Upcoming Events

  • Trainers and Coaches POW WOW - Thursday, 30 January 2025 - 9:00 am - 4:00 pm
  • Forums on Tour at Stannah - Tuesday, 25 February 2025 - 9:30 am - 12:30 pm

Recent Posts

  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
  • Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study
  • Pear Tree Recruitment is thrilled to announce support sponsorship of the South West Contact Centre Forum Awards 2024
  • Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout
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Northern Contact Centre Forum and South West Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England and the South West of England.

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  • About Us
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Copyright © 2024
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training

Useful links

  • Homepage
  • About Us
  • Directory
  • Membership
  • Downloads

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruiting
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG