CCF_UG_PlanningAnalysis_May2026_v1

Calling all planning teams. Join us for the next interactive User

Group session, an AI-driven workforce planning expert panel,

to help cut through the noise and get to what really works.

Join our expert panel as we explore how AI is being applied in workforce

planning right now — where it delivers, where it doesn’t, and what you need in

place to make it work. On the agenda:

Where is AI delivering measurable value today?

From demand forecasting to skills visibility — what’s actually moving the dial.

What problems should (and shouldn’t) be handed to AI?

Understanding the balance between automation and human judgement.

What does “good data” really look like?

The foundations needed to make AI effective in workforce planning.

The panel will include:

Indy Kaur – SVL, WEM Enterprise Solutions

John Hardwick – Five9, Senior Workforce Engagement

Neil Drycott – Kerv, Genesys Cloud WEM & WFM expert

Gain a clear, practical understanding of AI’s real capabilities

— without the hype. Register your place now.