We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the regions. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.

Taking knowledge and networking experience to all four corners

Our calendar provides details about the dates, locations, and themes of our upcoming Forums on Tour. Whether you're in Newcastle, Liverpool, Manchester, Bristol, Bath, Southampton or any other city in the regions, find out when we're coming to your area and reserve your spot today.

Hosted by best-practice contact centres and their teams

Get inspired by the success stories and connections of industry-leading contact centres. Hear insight through thought-leadership sessions.

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Previous sessions

I was blown away by Verastar, what a credit to the industry their business, teams and facilities are.

Stacey Clarke and Ivan Jones’ motivating and candid opening excellently set the scene. The breakout groups from Verastar’s passionate internal ambassadors got me thinking, and then seeing their outstanding building and facilities and hearing all about their offering further confirmed what great careers of choice our industry has to offer.

Thanks Jane Thomas and the whole the Verastar team for a valuable and thought provoking day.

Katy Forsyth
Co-Founder / Director at Red Recruitment

I had the most amazing day yesterday with the South West Contact Centre Forum visiting the Motability Operations Ltd HQ. Big thanks to Lee Haddow and Jane Thomas for putting this event together and making us all feel so welcome.

The day was incredibly rich and packed with #CX professionals who are clearly very passionate about their work. I learned a lot from this visit.

Oriana Ascanio

We have visited Motability's Contact Centre in Bristol today with South West Contact Centre Forum.

It was an insightful day, we touched base on many interesting topics like recruitment challenges, improving retention, coaching, and engagement.

My personal favourite was visiting their allotment in E-Vehicles. It was great seeing how much the staff gets involved in tending to their plants.

Thank you for having us and for the warm welcome Motability.

Krisztian Feje

Upcoming sessions

Featuring interactive round table discussions on topical interests and the opportunity to connect and build relationships with other contact centre professionals, Forums on Tour presents a great opportunity to engage all areas of the business. Take a look at our upcoming sessions below.