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  • Agent User Group - Tuesday, 24 November 2026 - 12:00 pm - 1:00 pm

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Upcoming Events

  • Agent User Group - Tuesday, 24 November 2026 - 12:00 pm - 1:00 pm
  • Agent User Group - Tuesday, 8 December 2026 - 12:00 pm - 1:00 pm

Recent Posts

  • What the UK Customer Satisfaction Index 2026 means for London’s contact centre leaders
  • The London Living Wage has risen: a planning brief for contact centre leaders
  • AI governance in contact centres: reading the FCA’s new good practice
  • The finalists are in: Northern Contact Centre Awards 2026
  • London launches the ultimate dedicated contact centre forum
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London Contact Centre Forum, Northern Contact Centre Forum, Scotland Contact Centre Forum, and South West Contact Centre Forum (SWCCF) are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres across the United Kingdom.

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