November 2026
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Eco-System Event
AI, Automation & the Future of Service Design The future of customer experience isn’t being shaped by one technology. It’s being shaped by an entire [...]
Team Leader User Group - Supporting Employee Wellbeing and Preventing Burnout
Supporting Employee Wellbeing and Preventing Burnout Discuss practical ways team leaders can recognise early warning signs of stress, support wellbeing, and create a sustainable working [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
December 2026
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Operational Excellence 2027 - Challenges Workshop
Practical solutions for the challenges shaping customer operations Less theory. More problem-solving. As customer operations move into 2027, leaders are being asked to navigate an [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]