Join the Scotland Contact Centre Forum for a Forums on Tour visit to NFU Mutual’s Glasgow office, bringing together industry leaders for a morning of insight, discussion and networking.

This exclusive session explores what operational excellence looks like in a modern contact centre environment, from leadership in action and evolving customer service models to the future of contact centres in an AI-driven world. Hear directly from NFU Mutual on how they maintain a strong culture while embracing hybrid technologies, alongside expert perspectives from Five9 on turning automation into true competitive advantage.

With opportunities to connect with peers throughout, this event offers a focused, practical look at how people, process and technology come together to shape high-performing contact centres of the future.