October 2026
Team Leader User Group - Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
November 2026
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Training & Coaching User Group - Training Under Pressure, Keeping Learning on Track
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Forum on Tour at Tesco CCEC, Dundee
Forum on Tour at Tesco CCEC, Dundee Tuesday 10 November 2026 | 10:00am – 1:15pm Tesco Customer & Colleague Engagement Centre, Dundee Step Inside Tesco's [...]
The AI Tipping Point
A free-for-members morning for customer service leaders, hosted by Nerys Corfield, on where AI is really changing customer service and what is just noise. Friday 13 November 2026, 10am to 1:30pm, Aztec Hotel & Spa, Bristol. In partnership with Onecom and Five9.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]