South West Contact Centre Awards 2024

Be South West Proud


Awards Dinner and Ceremony: Friday, 28 June 2024

Celebrating local talent with national impact at this year's glittering South West Contact Centre Awards 2024.


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Finalists announced
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Upcoming event

Team Leader User Group: Creating an Empowered Team


Wednesday, 26 June 2024 at 10:00 am

Creating a practical checklist to ensure that all team members are empowered in an environment that is productive, enriching and fulfilling.


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Upcoming event

HR and Recruitment User Group – Recruiting and training Agents and Team Leaders for tomorrow’s contact centre job requirements


Wednesday, 22 May 2024 at 2:00 pm

Recruiting and training Agents and Team Leaders for tomorrow’s contact centre job requirements. Join group Chair Katy Forsyth’s [Red Recruitment] discussion around how your Agent and Team Leader job roles have changed and how they are predicted to change.  How is the industry updating its recruitment and training to set Agents up for success?


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Upcoming event

Training & Coaching User Group


Thursday, 16 May 2024 at 9:00 am


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the South West of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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