Health & Wellness Special Interest Group
Thursday, 30 November 2023 at 10:30 am
Session focus: The importance of the employee voice in health and wellbeing Session description: October was Speak up month. This year’s theme was Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak
Team Leader Summit 2023
Thursday, 23 November 2023 at 9:30 am
Our Team Leaders hold the key to our business success Team Leader Summit 2023 – a one day bespoke event for Team Leaders in the South West, bringing our leaders together to collaborate and experience unique and insightful sessions. All will enjoy valuable operational insight for personal development and future team success. INSIGHT – managing through change for best performing
Thursday, 16 November 2023 at 9:30 am
The event for front-line professionals AgentFest gets personal…it’s all about you! Self-care, personal resilience and a commitment to success. We are delighted to announce that AgentFest 2023 returns! Make sure your front-line advisors are a part of this unique day dedicated to them…for them! A day of discovery, inspirational sessions, sharing of best practice, being a part of motivating and
Attend, learn, and expand your horizons in contact centre knowledge
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Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth
We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.
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Forums on Tour
We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.
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Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.