Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, this week published a brand-new case study detailing a successful partnership with Mitsubishi Motors UK. This story highlights how the business optimised its Zendesk instance with the help of Route 101. By leveraging workflow tools, Service Level Agreement (SLA) objectives, tickets, and reporting features, Mitsubishi Motors …

Delighted with 3 MARCE Awards!

Presented by the Experience Marketing Association, the Marketing & Creative Excellence (MARCE) awards, are a coveted symbol of industry leadership, rewarding organisations who demonstrate the highest standards of creativity in marketing and customer experience. This year, the award ceremony took place in Annapolis, Maryland, in the US. Premier CX were awarded 3 MARCE awards in recognition of the work undertaken …

๐—”๐˜€๐—ฐ๐—ฒ๐—ป๐˜€๐—ผ๐˜€ ๐—น๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—”๐—œ ๐—ฎ๐—ป๐—ฑ ๐—ฑ๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ฝ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ – ๐—”๐˜€๐—ฐ๐—ฒ๐—ป๐˜€๐—ผ๐˜€ ๐—œ๐—ป๐˜๐—ฒ๐—น๐—น๐—ถ๐—ด๐—ฒ๐—ป๐—ฐ๐—ฒ

Ascensos today announces the launch of ๐—”๐˜€๐—ฐ๐—ฒ๐—ป๐˜€๐—ผ๐˜€ ๐—œ๐—ป๐˜๐—ฒ๐—น๐—น๐—ถ๐—ด๐—ฒ๐—ป๐—ฐ๐—ฒ which brings together proprietary and partner digital and AI-enabled solutions to accelerate the CX transformation programmes of retail and ecommerce brands. Building on the company’s recent investment and acquisition strategies in specialist resource and expertise, ๐—”๐˜€๐—ฐ๐—ฒ๐—ป๐˜€๐—ผ๐˜€๐—œ๐—ป๐˜๐—ฒ๐—น๐—น๐—ถ๐—ด๐—ฒ๐—ป๐—ฐ๐—ฒ will drive forward the AI integration programmes of its clients aligned with the continued focus for businesses to reduce cost, improve efficiencies …

โ€˜Forums on Tourโ€™ delivers for call centre leaders at Verastar

UK small business essential services provider Verastar was the host for a recent successful โ€˜Forums on Tourโ€™ networking event in conjunction with Call North West – a support network for all contact centre professionals in the North West of England. Forums on Tour is a unique opportunity for contact centre leaders from across the UK to collaborate and share best practice …

Ascensos partners myConsole in BPO ESG first

Ascensos has partnered with ESG platform and services provider myConsole in a first for BPO, to deliver on its business commitments for sustainability and governance. Ascensos CEO, John Devlin, commented: “The announcement of our partnership today with myConsole demonstrates our continuing commitment to our clients, our colleagues, and the communities in which we operate – building on our Ascensos Local …

Route 101 Unveils New Training Packages to Empower Zendesk Users

Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, proudly announces the launch of its comprehensive Zendesk training packages. A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, the business aims to empower users with the knowledge and …

Promote the health of contact centre employees

Take a moment to consider what shapes and drives your health. Our individuality means that everyoneโ€™s answer to this question will differ in some way. What we have in common though, is that the conditions in which we were born and grew up in, and in which we now live, work and age, greatly shape and drive our health. These …

Building a Credible Business Case for Contact Centre Transformation

Transforming your contact centre can have a significant impact on your business, from improving customer satisfaction to increasing efficiency and reducing costs. However, getting buy-in from key stakeholders and securing funding for the project can be a challenge. To make a successful business case for contact centre transformation, you need to demonstrate the potential benefits and ROI of the project, …

Scottish firm continues international expansion with new Caribbean base

Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago.  Ascensos currently employs over 3,000 colleagues and since launching in 2013, the business has expanded internationally with a network of offices across the UK, Eastern Europe, and South Africa.  Launching in June …