News and updates

Featured image for “What the UK Customer Satisfaction Index 2026 means for London’s contact centre leaders”
October 27, 2026

What the UK Customer Satisfaction Index 2026 means for London’s contact centre leaders

Featured image for “The London Living Wage has risen: a planning brief for contact centre leaders”
October 27, 2026

The London Living Wage has risen: a planning brief for contact centre leaders

Featured image for “AI governance in contact centres: reading the FCA’s new good practice”
October 21, 2026

AI governance in contact centres: reading the FCA’s new good practice

Featured image for “The finalists are in: Northern Contact Centre Awards 2026”
September 11, 2026

The finalists are in: Northern Contact Centre Awards 2026

Featured image for “London launches the ultimate dedicated contact centre forum”
September 4, 2026

London launches the ultimate dedicated contact centre forum

Featured image for “South West Contact Centre Forum proud to support Samaritans”
July 13, 2026

South West Contact Centre Forum proud to support Samaritans

Featured image for “Who are this year’s South West Contact Centre Awards finalists?”
May 6, 2026

Who are this year’s South West Contact Centre Awards finalists?

Featured image for “Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment”
May 5, 2026

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment

Featured image for “Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration”
April 24, 2026

Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration

Featured image for “Scotland Contact Centre Awards 2026 finalists announced”
March 4, 2026

Scotland Contact Centre Awards 2026 finalists announced