Upcoming event

Contact Centre Recruitment & Retention Event 2025


Thursday, 27 February 2025 at 9:30 am

Download Information Sheet Practical Strategies for Contact Centre Recruitment & Retention Stay ahead of the curve when addressing today’s contact centre people challenges. This one-day seminar offers a high-value blend of keynote talks, panel discussions, and data- driven insights. You’ll walk away with actionable hints and tips for your 2025 recruitment and retention strategies, with lots of best practice examples.


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Upcoming event

Transformation & Innovation (T&I) Group – Measuring Success: Connecting CX Transformation to Real Value


Monday, 27 January 2025 at 11:30 am

Transformation & Innovation (T&I) Group Measuring Success: Connecting CX Transformation to Real Value 27th January 2025, 11:30 am – 1:00 pm, Virtual Meeting   Are your customer experience metrics feeling like a complex puzzle with no clear solution? Most organisations collect mountains of data but struggle to translate those numbers into meaningful improvements. Our upcoming T&I Group session cuts through


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Upcoming event

Planning, Analysis & Insights User Group


Wednesday, 12 February 2025 at 10:00 am


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the South West of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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