Upcoming event

Friday Update returns – 5 September


Friday, 5 September 2025 at 11:00 am

Be part of the conversation. Friday Update is back on 5 September – don’t miss it! Connect with leaders and teams from across the South West of England, the North of England and Scotland in a high-energy Zoom session.Discover the latest insights, best practices, and live operational stats to power up your week.Collaborate through lively discussions, shaping topics and staying


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Upcoming event

Trainers & Coaches Pow Wow (Bristol)


Thursday, 29 January 2026 at 9:30 am

Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest trends, best practices, and strategies that will


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Upcoming event

Forums on Tour at Kohler Mira, Cheltenham


Tuesday, 16 December 2025 at 9:15 am

We wrap up 2025 in style on 16 December at Kohler Mira in Cheltenham. This final Forums on Tour event of the year promises lively discussion, expert insights, and the perfect setting to reflect on successes and plan for the year ahead. Smart Decisions, Happier Customers: The Power of Data in Planning and Service: Discover how data and analytics can


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the South West of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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