Upcoming event

SWCCF AgentFest 2025


Thursday, 6 November 2025 at 9:30 am

AgentFest 25 is back with a BANG! We’re thrilled to invite frontline advisors to this exclusive event, hosted by the award-winning Kohler Mira Ltd — current holders of the Contact Centre of the Year (Small) award. It’s an exciting day packed with interactive sessions, networking opportunities, and inspiration, all focused on helping advisors grow and thrive. Throughout the day, attendees


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Upcoming event

Team Leader User Group: Do Generational Gaps Matter?


Thursday, 28 August 2025 at 10:00 am

Unpacking generational differences to ensure that leaders create a cohesive and productive team environment.


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Upcoming event

HR & Recruitment User Group: How Technology is Changing Job Specs


Wednesday, 10 September 2025 at 2:00 pm

Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South West Contact Centre Forum. This month’s topic will look at “How Technology is Changing Job Specs”.  


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the South West of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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