Upcoming event

Training & Coaching and Team Leader User Groups Joint Session


Thursday, 21 May 2026 at 9:00 am

Strengthening the Transition from the Classroom to the Contact Centre This special edition of the User Group will team up with the Team Leader User Group, for a focused discussion on how trainers and team leaders can work together to ensure a smooth, confident transition for advisors moving from training into live contact centre work.


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Upcoming event

Team Leader User Group: The Psychology of Customer Emotions


Thursday, 29 January 2026 at 10:00 am

Explore how understanding emotional triggers can transform difficult interactions into positive experiences. Learn practical techniques for empathy that protect you and your team from burnout.


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Upcoming event

Planning, Analysis & Insights User Group


Wednesday, 11 February 2026 at 10:00 am

Enhancing expertise and promoting long term operational success. This session will focus on shared priorities for 2026, with emphasis on practical planning challenges and opportunities. The format is deliberately interactive, with open discussion encouraged throughout. Attendees are invited to share experiences, questions and examples from their own organisations.


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the South West of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the South West of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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