October 2026
Team Leader User Group - Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
November 2026
SWCCF AgentFest 2026, Cheltenham
Welcome to AgentFest 26 — a day dedicated to you! AgentFest is back — bigger, bolder, and better than ever! More details will be released [...]
05
Nov
Forum on Tour — at a London Centre of Excellence
Invite-only operational site visit / centre of excellence session.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
12
Nov
Scotland AgentFest 2026
Save the Date and Register your interest - Full details to follow
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]