Upcoming event

Agents User Group


Tuesday, 2 July 2024 at 12:30 pm

Come and meet some of the Finalists and Winners of the Agent of the Year 2024 – this will be a truly motivational session where  we will congratulate our guests giving them the floor to share some of the key qualities they have brought to their role ensuring great Agent Experience reflects in Great Customer Experience.


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Upcoming event

The Winning Formula – Special Interest Group


Tuesday, 9 July 2024 at 11:00 am

Come and be inspired by this unique opportunity to meet some of the amazing finalists and winners of the South West Contact Centre Awards 2024 You will have the opportunity to meet some of the amazing finalists and winners of this year’s showcase event — those who have been recognised for their outstanding delivery of key customer strategies, including: Best


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Upcoming event

Team Leader User Group: Creating an Empowered Team


Wednesday, 26 June 2024 at 10:00 am

Creating a practical checklist to ensure that all team members are empowered in an environment that is productive, enriching and fulfilling.


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the North of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the North of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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