Awards 2024

Finalists announced


Awards dinner: Friday, 25 October 2024

This year's awards programme is launched.


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See our finalists
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Upcoming event

Agent User Group : My self Development – the importance of setting personal goals


Tuesday, 29 October 2024 at 12:00 pm

Next Agent User  Group  Tuesday 29th October –   My Self Development – the importance of setting personal goals It is key to set yourself, or at the very least,  be aware  of the vision you have for your own  personal development. You can start to set yourself realistic goals, have meaningful conversations with your direct reports, mapping how and what


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Upcoming event

Contact Centre People Hubs: The Very Group


Thursday, 17 October 2024 at 9:30 am

A unique opportunity to discuss the results of the People Survey 2024 and forecasts for 2025. You’ll also receive insights on the significant changes to people policies in the UK post-election, and the expected impact on contact centres and their people policies and strategies. This interactive morning will bring together regional heads from operations, CX, HR, recruitment, training and technology,


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Upcoming event

Team Leader User Group: Improving performance – unlocking your team’s full potential


Thursday, 26 September 2024 at 10:00 am

Team Leader User Group : 26th September – Improving Performance – Unlocking your Team’s full potential.


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User Groups

Attend, learn, and expand your horizons in contact centre knowledge

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Unlock the power of membership

Membership to South West Contact Centre Forum opens doors to a world of opportunities, collaboration, and growth

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We are a dynamic hub that caters to the needs of contact centre professionals throughout the North of England. Our mission is to foster collaboration, knowledge sharing, and growth within the contact centre industry. With a diverse range of events and activities, we provide a platform for learning, networking, and recognition. Whether you're an industry veteran or a newcomer, our community is here to support you on your journey to excellence.


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Membership

Highlighted members and suppliers in the North of England

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Forums on Tour

We understand that learning and networking are crucial, which is why we take our forums on the road. These special editions of our forums bring the experience to various locations across the region. Join us as we explore different regions, connect with local professionals, and delve into the latest trends and insights shaping the contact centre landscape.


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Friday Update

Stay informed and inspired with our Friday Update. Every week, we deliver a dose of industry news, trends, and highlights straight to your screens via Zoom. Whether it's the latest technological advancements or success stories from fellow professionals, our Friday Update keeps you in the loop, and keeps you connected with others.


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Membership

Become a part of our vibrant contact centre community by joining the South West Contact Centre Forum. As a member, you gain access to exclusive benefits, including free events, free participation in User Groups, discounted tickets to our glitzy Awards ceremony, and much more. We offer membership options tailored to your needs. Join us and elevate your contact centre journey today.


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