Events

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include [...]

Join us for a user group session featuring the recipients of the Team Leader of the Year award. In this conversation, they’ll share their experiences, challenges, and [...]

AgentFest 25 is back with a BANG! We’re thrilled to invite frontline advisors to this exclusive event, hosted by the award-winning Kohler Mira Ltd — [...]

Save the Date – Scotland CCF Round Table Workshop We’re excited to announce a brand-new initiative for Scotland: our Round Table Workshops. These sessions provide [...]

Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

A retrospective exercise to help with self-reflection and continuous improvement.

On 10 December, we head to Manchester with Clear Business for a dynamic day of networking and knowledge-sharing. Expect fresh perspectives, practical takeaways, and plenty [...]

Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South [...]