Forum on Tour at Tesco CCEC, Dundee

Tuesday 10 November 2026 | 10:00am – 1:15pm
Tesco Customer & Colleague Engagement Centre, Dundee

Step Inside Tesco’s Customer & Colleague Engagement Centre

The Scotland Contact Centre Forum (SCCF) is delighted to invite members to our next Forum on Tour, hosted by Tesco at its Customer & Colleague Engagement Centre (CCEC) in Dundee.

Join us for an insightful and interactive morning as we go behind the scenes of one of the UK’s most recognisable brands, exploring how Tesco uses data to inform decision-making, builds its workplace culture and brings its customer and colleague engagement teams together.

This is a fantastic opportunity to hear directly from the people behind Tesco’s operation, exchange ideas with fellow contact centre and CX professionals, and take away practical insights to bring back to your own organisation.

What to expect:

• Insight to Action: Discover how Tesco uses data to support decision-making and turn insights into action.
• Our Culture & Meet the Teams: An interactive workshop exploring Tesco’s culture and an opportunity to hear directly from its teams.
• Peer Learning & Networking: Connect with fellow SCCF members, share experiences and discuss the challenges and opportunities facing today’s contact centre industry.

Whether you’re interested in operational excellence, people and culture, or making better use of data, this Forum on Tour promises valuable insights and meaningful conversations.

Event Agenda

Venue & Arrival Information

Tesco Customer & Colleague Engagement Centre (CCEC)
Dryburgh Industrial Estate
Dundee
DD2 3TN

Arriving by Car

Complimentary parking is available on-site.

On arrival, press the call button at the entrance barrier and a member of Tesco’s security team will grant you access. A limited number of visitor parking spaces are available at the front of the building, although attendees are welcome to use other available parking spaces.

Once parked, press the entry button at the main entrance. A Tesco colleague will meet you at reception, issue your visitor pass and direct you to the event space.

Arriving by Public Transport

Dundee is well connected by train and bus services.

Taxis are available from the city’s transport stations, with fares to the centre estimated at approximately £12.

The Number 1 bus also stops close to the centre. You can view the route and timetable here:

https://www.xploredundee.com/services/TRDU/1

Book Your Place

Forum on Tour is about opening doors, sharing knowledge and learning from the experiences of others.

Don’t miss this opportunity to visit Tesco’s Dundee operation, connect with Scotland’s contact centre community and gain fresh perspectives on data, culture and customer engagement.

Secure your place today – we look forward to welcoming you!