Skip to content
London
Northern
Scotland
South West
Image
Image
Image
Image
  • News
  • Downloads
  • Directory
  • Contact
  • Forums on Tour
  • Friday Update
  • User Groups
  • Training
  • Events

Conventions

Next Event

  • SWCCF AgentFest 2026, Cheltenham - Wednesday, 25 November 2026 - 9:30 am - 4:30 pm

See All

Description

Upcoming Events

  • SWCCF AgentFest 2026, Cheltenham - Wednesday, 25 November 2026 - 9:30 am - 4:30 pm

Recent Posts

  • What the UK Customer Satisfaction Index 2026 means for London’s contact centre leaders
  • The London Living Wage has risen: a planning brief for contact centre leaders
  • AI governance in contact centres: reading the FCA’s new good practice
  • The finalists are in: Northern Contact Centre Awards 2026
  • London launches the ultimate dedicated contact centre forum
Image
Image
Image
Image

London Contact Centre Forum, Northern Contact Centre Forum, Scotland Contact Centre Forum, and South West Contact Centre Forum (SWCCF) are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres across the United Kingdom.

Our work
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training
  • Scotland Contact Centre Awards
  • South West Contact Centre Awards
  • Northern Contact Centre Awards

Copyright © 2026
Design by Candid

  • Forums on Tour
  • Friday Update
  • User Groups
  • Training
  • Events

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruitment
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG