South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Team Leader User Group: Stop, Start, Continue Framework
A retrospective exercise to help with self-reflection and continuous improvement.
Agent User Group - Review of the Year; Special requests & insights from frontline advisors to conclude the year
Agent User Group - Review of the Year; Special requests & insights from frontline advisors to conclude the year
HR & Recruitment User Group
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South [...]
Forums on Tour at Kohler Mira, Cheltenham
We wrap up 2025 in style on 16 December at Kohler Mira in Cheltenham. This final Forums on Tour event of the year promises lively [...]
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Trainers & Coaches Pow Wow (Bristol)
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Trainers & Coaches Pow Wow (Edinburgh)
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Trainers & Coaches Pow Wow (Manchester)
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]