South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
HR & Recruitment User Group: How Technology is Changing Job Specs
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South [...]
The Generational Gig
Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend [...]
Forums on Tour at Interact, Wigan
Join us for a morning of learning and development designed to inspire mindset shifts, empower self-growth, and unlock leadership potential. Experience a taster session of [...]
Forums on Tour at Motability Operations, Edinburgh
Join us in the heart of Scotland on 23 September as we bring the Forums on Tour series to Edinburgh, hosted by Motability Operations. This [...]
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum. The Winners Story – the Winner of the Trainer of [...]
The Generational Gig
Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend [...]
Agent User Group: Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums. ‘Your health and wellbeing’ the toolkit [...]
Team Leader User Group: Mastering the Balancing Act Between Agility and Structure
Guide your team to pivot quickly while staying organized in a fast-changing world.
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.