South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Planning, Analysis & Insights User Group
Enhancing expertise and promoting long term operational success. This session will focus on shared priorities for 2026, with emphasis on practical planning challenges and opportunities. [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Trainers & Coaches Pow Wow (Manchester)
Calling all trainers and coaches – this is your day! A high-energy, practical event for anyone shaping the future of learning and development. Successful teams [...]
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Team Leader User Group: Storytelling as a Leadership Tool
Storytelling as a Leadership Tool Discover how stories can inspire, connect, and motivate your team. We’ll discuss how to use narratives to make KPIs and [...]