South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Trainers and Coaches POW WOW
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Team Leader User Group : Harnessing the Power of Networking
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Discuss the importance of building and maintaining professional networks, and how [...]
HR & RECRUITMENT USER GROUP
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Forums on Tour at Stannah
Save the date, for our first Forums on Tour of 2025. More information to follow.
27
Feb
Contact Centre Recruitment & Retention Event 2025
Download Information Sheet Practical Strategies for Contact Centre Recruitment & Retention Stay ahead of the curve when addressing today’s contact centre people challenges. This one-day [...]
Team Leader User Group : Time Management Mastery
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Time Management Mastery: Explore advanced time management techniques that leaders can [...]
18
Mar
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.