South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Agent User Group :
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader Summit 2025
The event for Team Leaders in the South West Our Team Leaders hold the key to our business success Team Leader Summit 2025 - a [...]
Forums on Tour at St John Ambulance
Join us for Forums on Tour, where we bring learning and networking to you! This special edition will feature a mental health awareness and support [...]
15
Apr
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group: Digital Detox for Leaders
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Digital Detox for Leaders: Explore the benefits of taking regular breaks [...]
Team Leader Summit 2025
The event for Team Leaders in the North Our Team Leaders hold the key to our business success Team Leader Summit 2025 - a one-day [...]
HR & RECRUITMENT USER GROUP
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]
20
May
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group : The Art of Delegation
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. The Art of Delegation: Highlight the importance of delegation in leadership, [...]