South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Friday Update
Join us online for our first Friday Update of 2025! at 11am on Friday 10th January 2025 Join us for 30 minutes of forward focus [...]
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Trainers and Coaches POW WOW
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Team Leader User Group
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy.
HR & RECRUITMENT USER GROUP
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Forums on Tour at Stannah
Save the date, for our first Forums on Tour of 2025. More information to follow.
Team Leader User Group
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy.