South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
15
May
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
20
May
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group: The Art of Delegation
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. The Art of Delegation: Highlight the importance of delegation in leadership, [...]
17
Jun
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
19
Jun
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
South West Contact Centre Awards 2025
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]
Team Leader User Group: Building a Feedback Culture
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Building a Feedback Culture: Discuss the value of constructive feedback, how [...]
15
Jul
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.