South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
AgentFest 24
AgentFest 24 welcomes Olympic champion Sarah Jones, who will headline this great event. She will recount her Tokyo and Paris campaigns, revealing what is required [...]
Agent UG: My Self Development - The Importance of Setting Personal Goals
My Self Development - the importance of setting personal goals It is key to set yourself, or at the very least, be aware of the [...]
29
Nov
Team Leader User Group - Stop, Start, Continue Framework – A retrospective exercise to help with self-reflection and continuous improvement.
Topic: Stop, Start, Continue Framework – A retrospective exercise to help with self-reflection and continuous improvement. Join group Chair, Amanda Burnett, Utilita Energy
Trainers and Coaches POW WOW
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Forums on Tour at Stannah
Save the date, for our first Forums on Tour of 2025. More information to follow.