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A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

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Training

Next Event

  • Trainers & Coaches Pow Wow (Bristol) - Thursday, 29 January 2026 - 9:30 am - 4:00 pm

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Description

Upcoming Events

  • Trainers & Coaches Pow Wow (Bristol) - Thursday, 29 January 2026 - 9:30 am - 4:00 pm
  • Trainers & Coaches Pow Wow (Edinburgh) - Thursday, 5 February 2026 - 9:30 am - 4:00 pm

Recent Posts

  • Northern Contact Centre Awards 2025: celebrating the best in the business
  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
  • Scotland Contact Centre Forum officially launches in Edinburgh
  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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