South West
Northern
Scotland

A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

Image
Image
Image
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Directory
  • Contact

Training

Next Event

  • Trainers & Coaches Pow Wow (Scotland) - Thursday, 17 September 2026 - 9:30 am - 4:00 pm

See All

Description

Upcoming Events

  • Trainers & Coaches Pow Wow (Scotland) - Thursday, 17 September 2026 - 9:30 am - 4:00 pm
  • "Beyond the BOT: The Agent Step-Change - Thursday, 24 September 2026 - 9:30 am - 12:00 pm

Recent Posts

  • South West Contact Centre Forum proud to support Samaritans
  • Who are this year’s South West Contact Centre Awards finalists?
  • Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment
  • Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration
  • Scotland Contact Centre Awards 2026 finalists announced
Logo
Logo
Logo

Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

Our work
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training
  • Scotland Contact Centre Awards
  • South West Contact Centre Awards
  • Northern Contact Centre Awards
Copyright © 2026
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Directory
  • Contact

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruitment
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG