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Next Event

  • Trainers & Coaches Pow Wow (Scotland) - Thursday, 17 September 2026 - 9:30 am - 4:00 pm

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Upcoming Events

  • Trainers & Coaches Pow Wow (Scotland) - Thursday, 17 September 2026 - 9:30 am - 4:00 pm
  • "Beyond the BOT: The Agent Step-Change - Thursday, 24 September 2026 - 9:00 am - 11:00 am

Recent Posts

  • The finalists are in: Northern Contact Centre Awards 2026
  • London launches the ultimate dedicated contact centre forum
  • South West Contact Centre Forum proud to support Samaritans
  • Who are this year’s South West Contact Centre Awards finalists?
  • Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment
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London Contact Centre Forum, Northern Contact Centre Forum, Scotland Contact Centre Forum, and South West Contact Centre Forum (SWCCF) are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres across the United Kingdom.

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