Directory of members and suppliers

Calabrio

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Your success is our success. We know contact center interactions are a core brand experience. That’s why we put agents at the heart of our solutions. But to excel, contact centers need the right technology. They need Calabrio. Calabrio empowers your workforce to defend your brand and encourages upskilling across the contact center. With flexible, rapid-deployment cloud solutions, Calabrio sets your contact center up for success—now and in the future.

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Centrical

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Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams. The solution inspires and personally guides employee success and growth by making every moment actionable. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more.

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Haddon Training part of the Educ8 Group

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A relentless focus on delivering quality workforce development solutions. Delivering high quality vocational learning programmes that are informed by industry and delivered by industry specialists. Helping your business to attract, retain and engage your workforce.

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Peartree Recruitment

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Pear Tree Recruitment is an independent specialist in contact centre recruitment. Widely regarded for our high-quality and trustworthy service coupled with our refreshingly honest approach, we work in partnership with the region’s leading contact centre employers to successfully deliver their recruitment strategies. Highly experienced in recruiting for this fast-paced and ever-changing industry, our team uses this expertise to ensure our clients and candidates have the best experience – every time.

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PremierCX

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Premier CX are an award-winning creative agency specialising in helping contact centres humanise their customer touchpoints. We work with contact centres around the globe to reduce user effort, create brand consistency and improve customer satisfaction – a fully personalised approach to customer experience.

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Red Recruitment

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Red delivers a full range of contact centre recruitment solutions across the UK. Every contact centre has a different set of recruitment challenges, whatever your recruitment needs, Red can help. Whether you need help with recruiting for a one-off campaign or role, whether you need a dedicated high volume remote solution or full on-site RPO delivery, Red can help be it temporary or permanent staff that you need. If it’s recruitment process consultancy, salary or job benchmarking or new starter compliance and vetting services you require, Red’s Business Services and Consultancy teams will be delighted to talk to you.

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Route101

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Route101 is a cloud systems integrator, providing hosted and true-cloud telecommunications, contact centre and customer engagement solutions. Combining industry-leading communications and contact centre platforms, it provides the tools to help businesses deliver exceptional customer experience and empower their workforce. The team assumes end-to-end responsibility for projects; from conception, implementation and delivery, to ongoing management and support.

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Talkdesk

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Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact centre solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom,Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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All registered members and suppliers can claim their listing in this directory. Please contact us for more information and the add or update your details.


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