South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
SWCCF Team Leader Summit 2026
Team leaders are vital to the future of the contact centre. Join us to explore future skills, AI-led leadership, and the resilience required to navigate [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Scotland Contact Centre Awards 2026
The evening will be a glamorous black-tie event attended by more than 250 guests from high-profile organisations across Scotland. Table packages include a welcome glass [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
28
Apr
Team Leader User Group: Cognitive Load and Decision Fatigue
Cognitive Load and Decision Fatigue Constant multitasking and decision-making can drain mental energy. Learn how to reduce cognitive load for yourself and your team, improving [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]