South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Planning, Analysis & Insights User Group : How the role of the Resource Planner is changing
Wednesday, 14 October 2026 at 10:00 am
How the role of the Resource Planner is changing In this session we’ll review how people’s summer has been from a business perspective and whether there has been any refocus since we as acommunity have just completed or will shortly complete 2027 budgets. We as a business have made a big movement to invest in AI and at quite a
HR & Recruitment User Group – The New Rules of Probation: Recruitment, Performance & Employment Law in 2027
Wednesday, 21 October 2026 at 11:00 am
Probation Periods Under the Spotlight: Are You Ready for the Changes? With employment law changes on the horizon, now is the time to review how probationary periods are managed. Join the group to explore emerging trends, the latest guidance and practical approaches to probation, performance and fair processes, while sharing experiences and best practice with fellow HR professionals. Register
Team Leader User Group – Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Thursday, 29 October 2026 at 10:00 am
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.
SWCCF AgentFest 2026, Cheltenham
Wednesday, 25 November 2026 at 9:30 am
Come for the inspiration. Stay for the skills. Leave ready for the future. As customers, technology and expectations continue to change, the skills needed to deliver brilliant service are changing too. Agent Fest brings advisers together for an energetic, interactive day focused on building the confidence, adaptability and human skills they need to excel with the customers of the future.
Team Leader User Group – Supporting Employee Wellbeing and Preventing Burnout
Thursday, 26 November 2026 at 10:00 am
Supporting Employee Wellbeing and Preventing Burnout Discuss practical ways team leaders can recognise early warning signs of stress, support wellbeing, and create a sustainable working environment.
Forum on Tour at Thatchers
Thursday, 18 February 2027 at 9:00 am
Join us for the first Forum on Tour of the year at Thatchers, one of the UK’s premier brands. Discover the rich history behind this iconic business and learn how its heritage continues to shape the exceptional service it delivers to an ever-evolving customer base. You’ll also gain insights into how Thatchers attracts and develops future talent through its award-winning