South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
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Upcoming events

Explore a diverse array of events tailored for contact center professionals.

12 Dec

Team Leader User Group

Tuesday, 12 December 2023    
10:00 am - 11:00 am
£0.00
Join this month’s TL User group where we will be discussing Employee Experience - How can Team Leaders create a positive employee experience that fosters [...]
13 Dec

WEBINAR - Past, Present and Forecast: Contact Centre Insights 2023 - Your Wish list for 2024

Wednesday, 13 December 2023    
1:00 pm - 2:00 pm
£0.00
Past, Present and Forecast: Contact Centre Insights 2023  Your Wish list for 2024 Join this great interactive panel session Panel Guests -  Calabrio - SVL [...]
20 Dec

HR & Recruitment User Group

Wednesday, 20 December 2023    
11:00 am - 12:00 pm
£0.00
Join us for the final HR & Recruitment User Group of 2023: ‘A group discussion to review 2023 and to debate what we are to [...]
21 Dec

Training & Coaching User Group

Thursday, 21 December 2023    
9:00 am - 10:00 am
£0.00
18 Jan

Training & Coaching User Group

Thursday, 18 January 2024    
9:00 am - 10:00 am
£0.00
24 Jan

Health & Wellness Special Interest Group

Wednesday, 24 January 2024    
10:30 am - 11:30 am
£0.00
10 Apr

Health & Wellness Special Interest Group

Wednesday, 10 April 2024    
10:30 am - 11:30 am
£0.00
10 Jul

Health & Wellness Special Interest Group

Wednesday, 10 July 2024    
10:30 am - 11:30 am
£0.00