South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
28
Apr
Team Leader User Group: Cognitive Load and Decision Fatigue
Cognitive Load and Decision Fatigue Constant multitasking and decision-making can drain mental energy. Learn how to reduce cognitive load for yourself and your team, improving [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Forum on Tour at J.P. Morgan, Bournemouth
Join us at J. P. Morgan's Bournemouth office, winner of Best Contact Centre Culture at the South West Contact Centre Awards 2025, for May's Forum [...]
Planning, Analysis & Insights User Group
Join group Chair, Paul Sanders, Towergate
Northern Contact Centre Forum AgentFest 2026
The event for front-line professionals! Welcome to AgentFest 26 — a day dedicated to you! AgentFest is back — bigger, bolder, and better than ever! [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Forum on Tour at NFU Mutual, Glasgow
Join the Scotland Contact Centre Forum for a Forums on Tour visit to NFU Mutual’s Glasgow office, bringing together industry leaders for a morning of [...]
Training & Coaching and Team Leader User Groups Joint Session
Strengthening the Transition from the Classroom to the Contact Centre This special edition of the User Group will team up with the Team Leader User [...]