South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
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Upcoming events

Explore a diverse array of events tailored for contact center professionals.

Agent User Group - Amazing session with Nick Elston!

Agent User Group - Amazing session with Nick Elston!

Tuesday, 5 March 2024    
12:30 pm - 1:30 pm
£0.00
Join the discussion with group chair Kelly Surtees from CRiS & special guest Nick Elston - International Speaker, Lecturer & founder of Forge Ahead!  
20 Mar

Training & Coaching User Group

Wednesday, 20 March 2024    
9:00 am - 10:00 am
£0.00
Topic: Delivering learning with a positive, empathetic and kind approach.
26 Mar

Transformation & Innovation SIG

After an incredibly successful event series last year, we're excited to let you know that the T&I Group meetings are back! Don't miss the upcoming [...]
Health & Wellness Special Interest Group

Health & Wellness Special Interest Group

Wednesday, 10 April 2024    
10:30 am - 11:30 am
£0.00
11 Apr

Forums on Tour at Foundever

Thursday, 11 April 2024    
9:00 am - 12:45 pm
£0.00
Embark on an enlightening journey with us at Forums on Tour, hosted at Foundever with their client Virgin Media. This event promises an enriching experience [...]
16 Apr

Training & Coaching User Group

Tuesday, 16 April 2024    
9:00 am - 10:00 am
£0.00
Forum on Tour at Healix, Bristol

Forum on Tour at Healix, Bristol

Thursday, 18 April 2024    
9:30 am - 12:30 pm
£0.00
Save the date for this must attend event!
16 May

Training & Coaching User Group

Thursday, 16 May 2024    
9:00 am - 10:00 am
£0.00
22 May

HR and Recruitment User Group

Wednesday, 22 May 2024    
2:00 pm - 3:00 pm
£0.00
SKY Stockport, Forum on Tour

SKY Stockport, Forum on Tour

Thursday, 23 May 2024    
9:30 am - 4:30 pm
£0.00
Sky
SKY Stockport & Forum on Tour