South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
31
Jul
Team Leader User Group : Effective Coaching – How to use Coaching Leadership to create high performing Agents.
Team Leader User Group : Effective Coaching – How to use Coaching Leadership to create high performing Agents.
08
Aug
Agent User Group : Top tips for being a great team member for the most successful team
Join the discussion with fellow industry agents and Southwest and Northern Contact Centre Forums MD, Jane Thomas
28
Aug
Team Leader User Group : Change Management – Explore effective approaches to managing change within the team. Discuss communication plans, training, and overcoming resistance.
Team Leader User Group : Change Management – Explore effective approaches to managing change within the team. Discuss communication plans, training, and overcoming resistance.
25
Sep
Team Leader User Group : 25th September – Improving Performance – Unlocking your Team’s full potential.
Team Leader User Group : 25th September – Improving Performance – Unlocking your Team’s full potential.
Northern Contact Centre Awards 2024
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England and Scotland. Table [...]