South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
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Upcoming events

Explore a diverse array of events tailored for contact center professionals.

16 Apr

Training & Coaching User Group

Tuesday, 16 April 2024    
9:00 am - 10:00 am
£0.00
Planning, Analysis & Insights User Group : Adherence vs. Conformance

Planning, Analysis & Insights User Group : Adherence vs. Conformance

Wednesday, 17 April 2024    
10:00 am - 11:00 am
£0.00
Adherence vs. Conformance   Join Group Chair Paul Sanders, Head of Resource Planning at Towergate Insurance for an insightful and comprehensive session. Reserve your place [...]
Forum on Tour at Healix, Bristol

Forum on Tour at Healix, Bristol

Thursday, 18 April 2024    
9:30 am - 12:30 pm
£0.00
FOT - Healix - 18th April 2024   Thursday, 18 April 2024 at 9:30 am 5th Floor, 3 Temple Quay, Redclie, Bristol, BS1 6DZ 9am [...]
24 Apr

Team Leader User Group: Adaptive Leadership

Wednesday, 24 April 2024    
10:00 am - 11:00 am
£0.00
What is adaptive leadership and what are the benefits of using this type of leadership to navigate volatile, uncertain, complex, and ambiguous decisions.
Health & Wellness Special Interest Group

Health & Wellness Special Interest Group

Thursday, 25 April 2024    
10:30 am - 11:30 am
Join researcher Zoe Bell (Liverpool John Moores University) for an interactive discussion on the latest results from her health research project. This includes what advisors [...]
16 May

Training & Coaching User Group

Thursday, 16 May 2024    
9:00 am - 10:00 am
£0.00
22 May

HR and Recruitment User Group

Wednesday, 22 May 2024    
2:00 pm - 3:00 pm
£0.00
SKY Stockport, Forum on Tour

SKY Stockport, Forum on Tour

Thursday, 23 May 2024    
9:30 am - 4:30 pm
£0.00
Sky
SKY Stockport & Forum on Tour
29 May

Team Leader User Group: Let’s talk about Emotional Intelligence, (EI) again!

Wednesday, 29 May 2024    
10:00 am - 11:00 am
£0.00
How to use EI to foster positive team dynamics, promote collaboration and navigate complex interpersonal relationships.
06 Jun