South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Placeholder Image
Placeholder Image
Placeholder Image
Placeholder Image

Upcoming events

Explore a diverse array of events tailored for contact center professionals.

Forums on Tour at Ageas UK

Forums on Tour at Ageas UK

Thursday, 22 February 2024    
9:00 am - 12:35 pm
Forums_FOT_Feb24_Agenda_v1[63] Forums_FOT_Feb24_Agenda_v1 Join us for the first Forum on Tour of 2024 at the award-winning Contact Centre of the Year: Ageas UK. A great morning [...]
Training & Coaching User Group - Dealing with 2024 Operational Changes

Training & Coaching User Group - Dealing with 2024 Operational Changes

Friday, 23 February 2024    
9:00 am - 10:00 am
£0.00
“Operational changes happen on a regular basis and are important to ensure centres are agile to customer demands.  How do these changes affect Learning and [...]
Team Leader User Group - Data driven decision Making for Leaders – How to use the data to improve performance?

Team Leader User Group - Data driven decision Making for Leaders – How to use the data to improve performance?

Tuesday, 27 February 2024    
10:00 am - 11:00 am
£0.00
Data driven decision Making for Leaders – How to use the data to improve performance?    
Northern Team Leader Summit 2024

Northern Team Leader Summit 2024

Thursday, 29 February 2024    
9:00 am - 4:30 pm
£0.00
Sky
Contact Centres and Leaders of the Future – The Cultural Shift In association with Sky Contact Centre Team Leader Summit 2023 - a one day [...]
Agent User Group - Amazing session with Nick Elston!

Agent User Group - Amazing session with Nick Elston!

Tuesday, 5 March 2024    
12:30 pm - 1:30 pm
£0.00
Join the discussion with group chair Kelly Surtees from CRiS & special guest Nick Elston - International Speaker, Lecturer & founder of Forge Ahead!  
Health & Wellness Special Interest Group

Health & Wellness Special Interest Group

Wednesday, 10 April 2024    
10:30 am - 11:30 am
£0.00
18 Apr

SAVE THE DATE! Forum on Tour at Healix, Bristol

Thursday, 18 April 2024    
9:30 am - 12:30 pm
Save the date for this must attend event!
SKY Stockport & Forum on Tour

SKY Stockport & Forum on Tour

Thursday, 23 May 2024    
9:30 am - 4:30 pm
Sky
SKY Stockport & Forum on Tour
South West Contact Centre Awards 2024

South West Contact Centre Awards 2024

Friday, 28 June 2024 - Saturday, 29 June 2024    
7:00 pm - 1:00 am
£3,924.00 - £5,162.40
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]
10 Jul

Health & Wellness Special Interest Group

Wednesday, 10 July 2024    
10:30 am - 11:30 am
£0.00