Agent User Group: The Customer of the Future – A Deep Dive into Customer Requirements & Service Provision

Join Group Chair Jane Thomas, MD of the South West, Northern & Scotland Contact Centre Forum, for our next interactive session

As our industry continues to evolve, understanding the expectations of tomorrow’s customer is critical. This session will explore how agents can adapt, develop and stay ahead — with practical insight, discussion and shared experience.

Designed to be collaborative, relevant and empowering for frontline professionals.

If you’re an agent ready to strengthen your impact and future-proof your skills, this is for you.