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Operational efficiencies session for London members, focused on practical challenge-solving and vendor expertise
Thursday, 10 December 2026
10:00 am - 1:00 pm
Book your place
Practical solutions for the challenges shaping customer operations
Less theory. More problem-solving.
As customer operations move into 2027, leaders are being asked to navigate an increasingly complex mix of AI, automation, legacy technology, changing customer expectations, data, integration and operational pressures.
The LCCF Technical Deep Dive: 2027 Challenges Workshop is designed to get under the surface of those challenges.
Created specifically for London Contact Centre Forum members, this focused workshop will bring together customer operations leaders, technical specialists and selected vendor expertise for a highly practical session centred around the real challenges organisations are facing right now — and how we solve them.
Bring the challenge. Leave with ideas.
Rather than traditional presentations or product pitches, the session will be structured around collaborative challenge-solving.
Members will have the opportunity to put real operational and technical challenges on the table, hear how peers are approaching similar issues and work alongside industry experts to explore practical solutions.
We’ll tackle areas such as AI implementation, automation, system integration, data, channel strategy, legacy infrastructure, agent experience and the evolving contact centre technology stack — with the final discussion shaped by the priorities of the members in the room.
Selected technology partners will also bring their expertise into the conversation, not simply to showcase technology, but to help members understand what is possible, what is practical and what could genuinely make a difference within their operations.
Built for people who want to get into the detail
This is deliberately a smaller, focused and highly interactive LCCF session. It’s an opportunity to move beyond the headline trends and have the conversations that are harder to have at larger industry events.
What are you struggling to solve? What are other organisations doing differently? Where can technology genuinely help? And what should be on your roadmap for 2027?
Come with a challenge. Contribute your experience. Leave with practical ideas for what to do next.
Bookings
Practical solutions for the challenges shaping customer operations
Less theory. More problem-solving.
As customer operations move into 2027, leaders are being asked to navigate an increasingly complex mix of AI, automation, legacy technology, changing customer expectations, data, integration and operational pressures.
The LCCF Technical Deep Dive: 2027 Challenges Workshop is designed to get under the surface of those challenges.
Created specifically for London Contact Centre Forum members, this focused workshop will bring together customer operations leaders, technical specialists and selected vendor expertise for a highly practical session centred around the real challenges organisations are facing right now — and how we solve them.
Bring the challenge. Leave with ideas.
Rather than traditional presentations or product pitches, the session will be structured around collaborative challenge-solving.
Members will have the opportunity to put real operational and technical challenges on the table, hear how peers are approaching similar issues and work alongside industry experts to explore practical solutions.
We’ll tackle areas such as AI implementation, automation, system integration, data, channel strategy, legacy infrastructure, agent experience and the evolving contact centre technology stack — with the final discussion shaped by the priorities of the members in the room.
Selected technology partners will also bring their expertise into the conversation, not simply to showcase technology, but to help members understand what is possible, what is practical and what could genuinely make a difference within their operations.
Built for people who want to get into the detail
This is deliberately a smaller, focused and highly interactive LCCF session. It’s an opportunity to move beyond the headline trends and have the conversations that are harder to have at larger industry events.
What are you struggling to solve? What are other organisations doing differently? Where can technology genuinely help? And what should be on your roadmap for 2027?
Come with a challenge. Contribute your experience. Leave with practical ideas for what to do next.