Join the discussion with fellow industry agents and Southwest and Northern Contact Centre Forums MD, Jane Thomas

‘Delivering best service for life changing moments’

Attend this great session where we will have representatives attending from businesses around the UK who really make a difference to people’s lives on a daily basis.

We will be discussing:

• How customers use services to make informed decisions which impact on their respective lives
• The  service channels businesses offer to accommodate their customers in such times
• What are the challenges and opportunities are when dealing with a typical contact
• Key considerations on how to deliver best service at such an important time in the ‘customers life’

We will hear form representatives from contact centres around the UK including UCAS, Healix Health and many more.

Join us – register today

Please Note: This session is in place of the postponed August session.