2nd October 2024, 11:30 am – 1:00 pm, Virtual Meeting
Zendesk CX Trends 2024 Report highlights that 60% of consumers see fast problem-solving as a key indicator of excellent customer service. But, how can you provide quick, high-quality service? A well-structured knowledge base is a great starting point.
The importance of a centralised knowledge base: Find out why it’s crucial to future-proof your contact centre by turning data into structured information and actionable knowledge.
Expert insights: Hear from guest speakers about key considerations, challenges, and success factors in deploying knowledge management systems.
Best practices: Discover strategies for empowering agents and enhancing self-service options.
Laying the foundations for AI: Understand how to establish a robust, centralised knowledge management system as the cornerstone for deploying AI-driven technologies.
