Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Trainers & Coaches Pow Wow (Bristol)
Calling all trainers and coaches – this is your day! A high-energy, practical event for anyone shaping the future of learning and development. Successful teams [...]
Team Leader User Group: The Psychology of Customer Emotions
Explore how understanding emotional triggers can transform difficult interactions into positive experiences. Learn practical techniques for empathy that protect you and your team from burnout.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Planning, Analysis & Insights User Group
Enhancing expertise and promoting long term operational success. This session will focus on shared priorities for 2026, with emphasis on practical planning challenges and opportunities. [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]