Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Northern Contact Centre Awards 2025
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include [...]
Team Leader User Group: A Conversation with Our Winners
Join us for a user group session featuring the recipients of the Team Leader of the Year award. In this conversation, they’ll share their experiences, challenges, and [...]
SWCCF AgentFest 2025
Welcome to AgentFest 25 — a day dedicated to you! AgentFest is back — bigger, bolder, and better than ever! Hosted by Kohler Mira, proud [...]
Round Table Workshop at Clear Business, Glasgow
Save the Date – Scotland CCF Round Table Workshop We’re excited to announce a brand-new initiative for Scotland: our Round Table Workshops. These sessions provide [...]
Trainers & Coaches Pow Wow (Manchester)
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Agent User Group : Meet the winners of Advisor of the Year Northern & South West Awards 2025!
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group: Stop, Start, Continue Framework
A retrospective exercise to help with self-reflection and continuous improvement.
Forums on Tour at Clear Business, Manchester
On 10 December, we head to Manchester with Clear Business for a dynamic day of networking and knowledge-sharing. Expect fresh perspectives, practical takeaways, and plenty [...]
HR & Recruitment User Group
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South [...]
Forums on Tour at Kohler Mira, Cheltenham
We wrap up 2025 in style on 16 December at Kohler Mira in Cheltenham. This final Forums on Tour event of the year promises lively [...]