Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Agent User Group: Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Northern Contact Centre Awards 2025
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include [...]
Team Leader User Group: A Conversation with Our Winners
Join us for a user group session featuring the recipients of the Team Leader of the Year award. In this conversation, they’ll share their experiences, challenges, and [...]
SWCCF AgentFest 2025
AgentFest 25 is back with a BANG! We’re thrilled to invite frontline advisors to this exclusive event, hosted by the award-winning Kohler Mira Ltd — [...]
Round Table Workshop at Clear Business, Glasgow
Save the Date – Scotland CCF Round Table Workshop We’re excited to announce a brand-new initiative for Scotland: our Round Table Workshops. These sessions provide [...]
Trainers & Coaches Pow Wow (Manchester)
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group: Stop, Start, Continue Framework
A retrospective exercise to help with self-reflection and continuous improvement.