Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Friday Update 2026
Friday, 11 September 2026 at 11:00 am
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a break for the summer holidays. We’ll be back on Friday 11th September 2026 at 11am with all the latest news, updates and events. Please go ahead and register using the link below. If you need
Northern Contact Centre Forum & IRIS Audio Technologies breakfast briefing
Wednesday, 23 September 2026 at 8:30 am
An exclusive breakfast briefing with Northern Contact Centre Forum and IRIS Audio Technologies The Edwardian Hotel, Manchester Northern Contact Centre Forum, in association with IRIS Audio Technologies, invite you to an exclusive breakfast briefing exploring the evolving role of voice in the contact centre and what “premium voice” really means in 2026. As customer expectations rise and AI-enabled voice technologies
Forum on Tour at Which?
Thursday, 8 October 2026 at 9:00 am
Join us over the Severn Crossing in the Welsh capital, for a fascinating visit to the Cardiff office of Which? Getting here Nearest available car parking is at NCP on Adam Street, then it’s quick walk over the bridge (at the back of the car park) to the office. Cardiff Central Railway Station is also just a 5-10 minute walk
Northern Contact Centre Awards 2026
Thursday, 22 October 2026 at 7:00 pm
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include a welcome glass of bubbles followed by a delicious dinner, complimentary table wine (and champagne on VIP tables!) plus an evening of entertainment, music and dancing! Book and pay online using the options below. For
Team Leader User Group – Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Thursday, 29 October 2026 at 10:00 am
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.
Team Leader User Group – Supporting Employee Wellbeing and Preventing Burnout
Thursday, 26 November 2026 at 10:00 am
Supporting Employee Wellbeing and Preventing Burnout Discuss practical ways team leaders can recognise early warning signs of stress, support wellbeing, and create a sustainable working environment.