Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Training & Coaching and Team Leader User Groups Joint Session
Thursday, 21 May 2026 at 9:00 am
Strengthening the Transition from the Classroom to the Contact Centre This special edition of the User Group will team up with the Team Leader User Group, for a focused discussion on how trainers and team leaders can work together to ensure a smooth, confident transition for advisors moving from training into live contact centre work.
Northern Contact Centre Awards 2026
Thursday, 22 October 2026 at 7:00 pm
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include a welcome glass of bubbles followed by a delicious dinner, complimentary table wine (and champagne on VIP tables!) plus an evening of entertainment, music and dancing! Book and pay online using the options below. For