Northern Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
10
Sep
Agent User Group : Delivering best service for life changing moments
Join the discussion with fellow industry agents and Southwest and Northern Contact Centre Forums MD, Jane Thomas ‘Delivering best service for life changing moments’ Attend [...]
11
Sep
HR and Recruitment User Group :
Join group Chair; Katy Forsyth, Director - Red Recruitment who will be hosting this session Register today!
25
Sep
Team Leader User Group : 25th September – Improving Performance – Unlocking your Team’s full potential.
Team Leader User Group : 25th September – Improving Performance – Unlocking your Team’s full potential.
Transformation & Innovation SIG
Transformation & Innovation (T&I) Group 2nd October 2024, 11:30 am - 1:00 pm, Virtual Meeting Zendesk CX Trends 2024 Report highlights that 60% of consumers [...]
17
Oct
Training & Coaching User Group
** THIS MONTHS USER GROUP WILL BE REPLACED BY THE TRAINING & COACHING 'POW-WOW', more details to follow **
Forums on Tour at WPA
Join us at our next Forum on Tour, this time with WPA Health Insurance in Taunton. Being a specialist not-for-profit health insurer in the UK, [...]
Northern Contact Centre Awards 2024
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England and Scotland. Table [...]