Hosted by
Formal London CCF launch with senior London CX leaders, vendor partners and founding members
Thursday, 1 October 2026
10:00 am - 12:00 pm
Book your place
London, you’re invited.
On Thursday 1 October 2026, we’re officially opening the doors to the London Contact Centre Forum (LCCF), a new community created to connect, support and inspire the people shaping the future of customer experience and contact centre operations across London and the South East.
And where better to begin than at the London headquarters of our headline partner, Zoom.
London and the South East are home to circa 800 contact centre operations, spanning financial services and enterprise headquarters in the City and Canary Wharf, technology and fintech businesses in East London, through to major customer operations across the Thames Valley and wider South East. Yet despite the scale and influence of the region, London has lacked a dedicated community bringing its contact centre and CX leaders together.
LCCF has been created to change that.
Our official launch will bring the community together for the very first time – connecting senior leaders, customer experience professionals, industry experts and the organisations driving change across the capital.
Expect an evening of big conversations, valuable new connections and industry insight, alongside the opportunity to meet the people behind LCCF and discover what’s ahead for the Forum.
This is just the beginning. LCCF will create year-round opportunities for the community to connect through insight-led events, peer-to-peer user groups, industry content, leadership discussions and opportunities to learn from some of the region’s leading customer operations.
London is ready. The community is coming together. And on 1 October, we officially open the doors.
Places for the launch are limited, so early registration of interest is encouraged.*
*Please note, registering your interest does not constitute a confirmed booking. Due to limited capacity, all registrations will be reviewed and the LCCF team will be in touch directly with further information and confirmation of your place.
Bookings
London, you’re invited.
On Thursday 1 October 2026, we’re officially opening the doors to the London Contact Centre Forum (LCCF), a new community created to connect, support and inspire the people shaping the future of customer experience and contact centre operations across London and the South East.
And where better to begin than at the London headquarters of our headline partner, Zoom.
London and the South East are home to circa 800 contact centre operations, spanning financial services and enterprise headquarters in the City and Canary Wharf, technology and fintech businesses in East London, through to major customer operations across the Thames Valley and wider South East. Yet despite the scale and influence of the region, London has lacked a dedicated community bringing its contact centre and CX leaders together.
LCCF has been created to change that.
Our official launch will bring the community together for the very first time – connecting senior leaders, customer experience professionals, industry experts and the organisations driving change across the capital.
Expect an evening of big conversations, valuable new connections and industry insight, alongside the opportunity to meet the people behind LCCF and discover what’s ahead for the Forum.
This is just the beginning. LCCF will create year-round opportunities for the community to connect through insight-led events, peer-to-peer user groups, industry content, leadership discussions and opportunities to learn from some of the region’s leading customer operations.
London is ready. The community is coming together. And on 1 October, we officially open the doors.
Places for the launch are limited, so early registration of interest is encouraged.*
*Please note, registering your interest does not constitute a confirmed booking. Due to limited capacity, all registrations will be reviewed and the LCCF team will be in touch directly with further information and confirmation of your place.