Events

June 2025

South West Contact Centre Awards 2025

South West Contact Centre Awards 2025

Thursday, 19 June 2025 - Friday, 20 June 2025    
7:00 pm - 1:00 am
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]
24 Jun

Training & Coaching User Group

Tuesday, 24 June 2025    
11:00 am - 12:00 pm
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Team Leader User Group: Building a Feedback Culture

Team Leader User Group: Building a Feedback Culture

Thursday, 26 June 2025    
10:00 am - 11:00 am
£0.00
Join the discussion with group Chair, Amanda Burnett,  Head of Billing Operations, Utilita Energy. Building a Feedback Culture: Discuss the value of constructive feedback, how [...]

July 2025

15 Jul

Agent User Group : Topic TBC

Tuesday, 15 July 2025    
12:00 pm - 1:00 pm
£0.00
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
17 Jul

Training & Coaching User Group

Thursday, 17 July 2025    
9:00 am - 10:00 am
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.

August 2025

19 Aug

Agent User Group : Topic TBC

Tuesday, 19 August 2025    
12:00 pm - 1:00 pm
£0.00
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

September 2025

HR & RECRUITMENT USER GROUP

HR & RECRUITMENT USER GROUP

Wednesday, 10 September 2025    
2:00 pm - 3:00 pm
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]
Forums on Tour at Interact, Wigan

Forums on Tour at Interact, Wigan

Thursday, 18 September 2025    
9:00 am - 12:45 pm
£0.00
Join us for a morning of learning and development designed to inspire mindset shifts, empower self-growth, and unlock leadership potential. Experience a taster session of [...]
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