January 2026
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Trainers & Coaches Pow Wow (Bristol)
Calling all trainers and coaches – this is your day! A high-energy, practical event for anyone shaping the future of learning and development. Successful teams [...]
Team Leader User Group: The Psychology of Customer Emotions
Explore how understanding emotional triggers can transform difficult interactions into positive experiences. Learn practical techniques for empathy that protect you and your team from burnout.
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
February 2026
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and [...]
