Events

Calling all Planning and Analysis colleagues. Join us for the next interactive User Group session. Agenda 10:00 Introduction (Paul Sanders / Jane Thomas) 10:05 Towergate [...]

Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include [...]

Join us for a user group session featuring the recipients of the Team Leader of the Year award. In this conversation, they’ll share their experiences, challenges, and [...]

Welcome to AgentFest 25 — a day dedicated to you! AgentFest is back — bigger, bolder, and better than ever! Hosted by Kohler Mira, proud [...]

Save the Date – Scotland CCF Round Table Workshop We’re excited to announce a brand-new initiative for Scotland: our Round Table Workshops. These sessions provide [...]

Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us [...]

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

A retrospective exercise to help with self-reflection and continuous improvement.