July 2025

The Generational Gig
Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend [...]

Team Leader User Group - Aligning Hybrid and Remote Working
Helping Team Leaders to balance flexibility with effective communication and goal alignment to improve team cohesion.
August 2025
19
Aug
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

Team Leader User Group: Do Generational Gaps Matter?
Unpacking generational differences to ensure that leaders create a cohesive and productive team environment.
September 2025

HR & RECRUITMENT USER GROUP
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]

The Generational Gig
Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend [...]

Forums on Tour at Interact, Wigan
Join us for a morning of learning and development designed to inspire mindset shifts, empower self-growth, and unlock leadership potential. Experience a taster session of [...]
23
Sep
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
23
Sep
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

The Generational Gig
Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend [...]