May 2025
15
May
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
20
May
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
Team Leader User Group: The Art of Delegation
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. The Art of Delegation: Highlight the importance of delegation in leadership, [...]
June 2025
17
Jun
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
19
Jun
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
South West Contact Centre Awards 2025
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]
Team Leader User Group: Building a Feedback Culture
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Building a Feedback Culture: Discuss the value of constructive feedback, how [...]
July 2025
15
Jul
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.