June 2025

South West Contact Centre Awards 2025
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the South West of England Table packages [...]
24
Jun
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.

Team Leader User Group: Building a Feedback Culture
Join the discussion with group Chair, Amanda Burnett, Head of Billing Operations, Utilita Energy. Building a Feedback Culture: Discuss the value of constructive feedback, how [...]
July 2025
15
Jul
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
17
Jul
Training & Coaching User Group
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
August 2025
19
Aug
Agent User Group : Topic TBC
Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.
September 2025

HR & RECRUITMENT USER GROUP
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to The South [...]

Forums on Tour at Interact, Wigan
Join us for a morning of learning and development designed to inspire mindset shifts, empower self-growth, and unlock leadership potential. Experience a taster session of [...]