October 2026
Forum on Tour at Which?
Join us over the Severn Crossing in the Welsh capital, for a fascinating visit to the Cardiff office of Which? Getting here Nearest available car [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Planning, Analysis & Insights User Group : How the role of the Resource Planner is changing
How the role of the Resource Planner is changing In this session we’ll review how people’s summer has been from a business perspective and whether [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
HR & Recruitment User Group - The New Rules of Probation: Recruitment, Performance & Employment Law in 2027
Probation Periods Under the Spotlight: Are You Ready for the Changes? With employment law changes on the horizon, now is the time to review how [...]
Northern Contact Centre Awards 2026
The evening will be a glamorous black-tie event attended by more than 300 guests from high-profile organisations across the North of England. Table packages include [...]
Friday Update 2026
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a [...]
Team Leader User Group - Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.