Events

Join group Chair, Emily Shaw, L&D Specialist

The evening will be a glamorous black-tie event attended by more than 250 guests from high-profile organisations across Scotland. Table packages include a welcome glass [...]

Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry!   Connect Unite with contact centre leaders and [...]

Cognitive Load and Decision Fatigue Constant multitasking and decision-making can drain mental energy. Learn how to reduce cognitive load for yourself and your team, improving [...]

Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry!   Connect Unite with contact centre leaders and [...]

Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry!   Connect Unite with contact centre leaders and [...]

Join us at J. P. Morgan's Bournemouth office, winner of Best Contact Centre Culture at the South West Contact Centre Awards 2025, for May's Forum [...]

Join group Chair, Paul Sanders, Towergate

The event for front-line professionals! Welcome to AgentFest 26 — a day dedicated to you! AgentFest is back — bigger, bolder, and better than ever! [...]