Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South West Contact Centre Forum. This month’s topic will look at “How Technology is Changing Job Specs”.  

Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend Contact Centre Managers Planning Team Team Leaders L&D Teams Coaching Teams Outcomes Better customer understanding Improved retention and engagement Stronger team connections Pricing Please note, an invoice will be sent to your organisation after completing

Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum. The Winners Story – the Winner of  the Trainer of the Year  – SWCCF Annual Awards 2025 –  Anna Jones – Motability will join us to reveal all her insights for a winning formula.

Join us in the heart of Scotland on 23 September as we bring the Forums on Tour series to Edinburgh, hosted by Motability Operations. This is your chance to connect with industry peers, share insights, and explore best practices in an inspiring setting. Motability Operations was the centre we were proud to launch the Scotland Contact Centre Forum earlier this

Generational Insights Training for Contact Centre Leaders A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams. Who should attend Contact Centre Managers Planning Team Team Leaders L&D Teams Coaching Teams Outcomes Better customer understanding Improved retention and engagement Stronger team connections Pricing Please note, an invoice will be sent to your organisation after completing

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums. ‘Your health and wellbeing’   the toolkit to your success! We will be joined by Zoe Bell Liverpool John Moores University to help gather your thoughts

Guide your team to pivot quickly while staying organized in a fast-changing world.

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Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

Join us for a user group session featuring the recipients of the Team Leader of the Year award. In this conversation, they’ll share their experiences, challenges, and reflections from their leadership journey. It’s an opportunity to hear different perspectives on what leadership can look like in practice.

Save the Date – Scotland CCF Round Table Workshop We’re excited to announce a brand-new initiative for Scotland: our Round Table Workshops. These sessions provide the perfect space to share ideas, discuss key topics, and explore practical approaches to common challenges. Our first Round Table Workshop will be hosted by Clear Business Glasgow on Wednesday, 12 November 2025 at their

Join the discussion with group Chair, Jane Thomas Managing Director of South West and Northern Contact Centre Forums.

A retrospective exercise to help with self-reflection and continuous improvement.

Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South West Contact Centre Forum.

Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.

Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest trends, best practices, and strategies that will