The Scotland Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.

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Upcoming events

Explore a diverse array of events tailored for contact center professionals.

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Agent User Group – Review of the Year; Special requests & insights from frontline advisors to conclude the year

Tuesday, 9 December 2025 at 12:00 pm
Agent User Group – Review of the Year; Special requests & insights from frontline advisors to conclude the year
Access Zoom here
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HR & Recruitment User Group

Wednesday, 10 December 2025 at 2:00 pm
Join the discussion with group Chair, Katy Forsyth Managing Director and Founder at Red Recruitment; Contact Centre People Consultant; Partner and Advisor to the South West Contact Centre Forum.
Access Zoom here
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Training & Coaching User Group

Thursday, 22 January 2026 at 9:00 am
Join group Chair Emily Shaw, Learning & Development Manager at South West Contact Centre Forum.
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Forums on Tour at OVO Cadworks Glasgow

Wednesday, 4 February 2026 at 9:00 am
No excerpt
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Trainers & Coaches Pow Wow (Edinburgh)

Thursday, 12 February 2026 at 9:30 am
Calling all trainers and coaches – this is your day! Building success through Learning & Development Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest trends, best practices, and strategies that will
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