The Scotland Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Friday Update 2026
Friday, 11 September 2026 at 11:00 am
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! PLEASE NOTE ***Friday Update is now taking a break for the summer holidays. We’ll be back on Friday 11th September 2026 at 11am with all the latest news, updates and events. Please go ahead and register using the link below. If you need
Team Leader Summit Scotland 2026
Wednesday, 16 September 2026 at 9:00 am
Team leaders are vital to the future of the contact centre. Join us to explore future skills, AI-led leadership, and the resilience required to navigate today’s fast moving landscape. An interactive full-day summit designed to equip team leaders with practical tools for leading people, shaping culture, and supporting today’s emotionally complex customer conversations. Expect hands on learning, real stories, and
Trainers & Coaches Pow Wow (Scotland)
Thursday, 17 September 2026 at 9:30 am
A high-energy, practical event for anyone shaping the future of learning and development. Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest trends, best practices, and strategies that will drive team success
Forum on Tour at Which?
Thursday, 8 October 2026 at 9:00 am
Join us over the Severn Crossing in the Welsh capital, for a fascinating visit to the Cardiff office of Which? Getting here Nearest available car parking is at NCP on Adam Street, then it’s quick walk over the bridge (at the back of the car park) to the office. Cardiff Central Railway Station is also just a 5-10 minute walk
Team Leader User Group – Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Thursday, 29 October 2026 at 10:00 am
Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance.
Team Leader User Group – Supporting Employee Wellbeing and Preventing Burnout
Thursday, 26 November 2026 at 10:00 am
Supporting Employee Wellbeing and Preventing Burnout Discuss practical ways team leaders can recognise early warning signs of stress, support wellbeing, and create a sustainable working environment.