The Scotland Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Forum on Tour at NFU Mutual, Glasgow
Thursday, 21 May 2026 at 9:00 am
Join the Scotland Contact Centre Forum for a Forums on Tour visit to NFU Mutual’s Glasgow office, bringing together industry leaders for a morning of insight, discussion and networking. This exclusive session explores what operational excellence looks like in a modern contact centre environment, from leadership in action and evolving customer service models to the future of contact centres in
Training & Coaching and Team Leader User Groups Joint Session
Thursday, 21 May 2026 at 9:00 am
Strengthening the Transition from the Classroom to the Contact Centre This special edition of the User Group will team up with the Team Leader User Group, for a focused discussion on how trainers and team leaders can work together to ensure a smooth, confident transition for advisors moving from training into live contact centre work.
Scotland Contact Centre Forum & IRIS Audio Technologies breakfast briefing
Wednesday, 3 June 2026 at 8:30 am
An exclusive breakfast briefing with Scotland Contact Centre Forum and IRIS Audio Technologies Scotland Contact Centre Forum, in association with IRIS Audio Technologies, invite you to an exclusive breakfast briefing exploring the evolving role of voice in the contact centre and what “premium voice” really means in 2026. As customer expectations rise and AI-enabled voice technologies mature, organisations are under
Team Leader Summit Scotland 2026
Thursday, 4 June 2026 at 9:00 am
Team leaders are vital to the future of the contact centre. Join us to explore future skills, AI-led leadership, and the resilience required to navigate today’s fast moving landscape. An interactive full-day summit designed to equip team leaders with practical tools for leading people, shaping culture, and supporting today’s emotionally complex customer conversations. Expect hands on learning, real stories, and
Trainers & Coaches Pow Wow (Scotland)
Thursday, 17 September 2026 at 9:30 am
Calling all trainers and coaches – this is your day! A high-energy, practical event for anyone shaping the future of learning and development. Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest