The Scotland Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Forum on Tour at Tesco CCEC, Dundee
Tuesday, 10 November 2026 at 10:00 am
Forum on Tour at Tesco CCEC, Dundee Tuesday 10 November 2026 | 10:00am – 1:15pm Tesco Customer & Colleague Engagement Centre, Dundee Step Inside Tesco’s Customer & Colleague Engagement Centre The Scotland Contact Centre Forum (SCCF) is delighted to invite members to our next Forum on Tour, hosted by Tesco at its Customer & Colleague Engagement Centre (CCEC) in Dundee.
Team Leader User Group – Supporting Employee Wellbeing and Preventing Burnout
Thursday, 26 November 2026 at 10:00 am
Supporting Employee Wellbeing and Preventing Burnout Discuss practical ways team leaders can recognise early warning signs of stress, support wellbeing, and create a sustainable working environment.