The Scotland Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Friday Update 2026
Friday, 16 January 2026 at 11:00 am
Join us online every Friday at 11am for the hottest 30 minutes in the contact centre industry! Connect Unite with contact centre leaders and team members across the South West of England, the North of England, and Scotland in a high-energy, 30-minute power session on Zoom. Discover Get real-time insights, best practices, and the latest operational stats to supercharge
Team Leader User Group: The Psychology of Customer Emotions
Thursday, 29 January 2026 at 10:00 am
Explore how understanding emotional triggers can transform difficult interactions into positive experiences. Learn practical techniques for empathy that protect you and your team from burnout.
Team Leader User Group: Storytelling as a Leadership Tool
Friday, 27 February 2026 at 10:00 am
Storytelling as a Leadership Tool Discover how stories can inspire, connect, and motivate your team. We’ll discuss how to use narratives to make KPIs and goals feel meaningful rather than mechanical.
Team Leader User Group : Micro-Moments of Leadership
Thursday, 26 March 2026 at 10:00 am
Micro-Moments of Leadership Leadership isn’t just about big decisions, it’s built in the small, everyday actions that earn trust. This session focuses on recognising and leveraging those moments to strengthen team culture.
Scotland Contact Centre Awards 2026
Thursday, 23 April 2026 at 7:00 pm
The evening will be a glamorous black-tie event attended by more than 250 guests from high-profile organisations across Scotland. Table packages include a welcome glass of bubbles followed by a delicious 3-course dinner, complimentary table wine (and champagne on VIP tables!) plus an evening of entertainment, music and dancing! Book and pay online using the options below. For other payment
Team Leader User Group: Cognitive Load and Decision Fatigue
Wednesday, 29 April 2026 at 10:00 am
Cognitive Load and Decision Fatigue Constant multitasking and decision-making can drain mental energy. Learn how to reduce cognitive load for yourself and your team, improving clarity and performance.
Team Leader User Group: Leading Through Ambiguity
Wednesday, 27 May 2026 at 10:00 am
Leading Through Ambiguity Policies and processes aren’t always clear, and change is constant. This session will help you build confidence and guide your team effectively when the path forward isn’t obvious
Trainers & Coaches Pow Wow (Scotland)
Thursday, 17 September 2026 at 9:30 am
Calling all trainers and coaches – this is your day! A high-energy, practical event for anyone shaping the future of learning and development. Successful teams need investment in their development Join us for a one-of-a-kind event dedicated to the growth and development of trainers, coaches, and managers with L&D responsibilities. This is your opportunity to immerse yourself in the latest