The only regional forum for contact centres in Scotland

Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the industry - ensuring its long term success as it diversifies in line with future customer contact strategies.

Forums

Unite with contact centre leaders and team members across the UK in a high-energy, 30-minute power session on Zoom.

Training

We offer specialised training sessions designed to equip contact centre professionals with the skills and knowledge needed to excel in their roles. These sessions might cover topics like customer service techniques, communication skills, and technology utilisation.

Conventions

Our conventions are larger-scale events that gather professionals at different levels from various contact centres to learn about the latest industry developments, best practices, and emerging technologies.

User Groups

Our User Groups bring together like-minded leaders from various contact centres across the UK, fostering connections that fuel innovation. Each group has a dedicated Chair, ensuring ongoing support and collaboration. It's not just a discussion; it's a dynamic round table debate, often featuring industry leaders. Attend, learn, and expand your horizons.

Events

We host a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, and user groups to foster innovation and collaboration.

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Meet our team

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Jane Thomas

Managing Director
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John Davies

Creative and Marketing
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Emily Shaw

Training
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Emma Nesta

Membership Support Manager
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Tracy Marsh

Awards Event Manager

The Scotland Contact Centre Forum is a hub established to provide comprehensive support and networking opportunities for contact centre professionals in Scotland. We play a pivotal role in fostering a collaborative environment among contact centre professionals in the country, and through a diverse range of events and activities, we contribute to the growth and development of the industry by promoting best practices, learning opportunities, and recognition of excellence.