The next Planning User Group session will be an informal, interactive discussion covering:

• Reflecting on the first half of 2026 – what’s gone well?
• The biggest challenges you’ve faced so far this year.
• Are you where you expected to be at this point in 2026?
• Your priorities, plans and opportunities for the second half of the year.

We’ll also be exploring the evolving role of IVRs, comparing traditional DTMF (touch-tone) systems with voice recognition-based solutions. Together, we’ll discuss the benefits and challenges of each approach and how they can help create a more seamless customer journey while improving first-contact resolution.

This is a great opportunity to share experiences, learn from your peers, and discuss the trends shaping planning and resource management across our industry.