The only regional forum for Contact Centres in the South West Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the industry – ensuring its long term success as it …

Directory of members and suppliers ALPerformance ALPerformance is a specialist Five9 consultancy that fully runs and optimises your Five9 domain. We design outbound strategy, deliver fractional system admin, and provide hyper-care dialler management. From campaign setup to daily optimisation, we take complete ownership of performance so your contact centre drives maximum revenue and efficiency.Visit websiteCalabrio Your success is our success. …

Unlock the power of membership and join the only regional contact centre forum in the South West of England Are you ready to be part of a vibrant community dedicated to shaping the future of customer management? The South West Contact Centre Forum (SWCCF) welcomes all, from call and contact centres to solution providers and support organisations, anyone with a …

South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community. Upcoming eventsExplore …