Announcing the South West Contact Centre Awards 2025 These Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year, there’s something for everyone in the industry.CategoriesJudgingEnterEntries now open 25AprilNominations close20 – 22MayJudging19JuneAwards DinnerHere are …
Health & Wellness Special Interest Group
October was Speak up month. This year’s theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.
Past, Present & Forecast: Contact Centre Insights 2023
An interactive panelist webinar hosted on Wednesday 13th December 2023 with Calabrio, SVL, Trainline & Hoover Candy reviewing 2023’s biggest challenges, trends into key contact centre strategies for 2024. The session gave all the opportunity to hear how both organisations have utilised Calabrio WFM to overcome a number of operational challenges.
About Us
The only regional forum for Contact Centres in the South West Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the industry – ensuring its long term success as it …
Directory
Directory of members and suppliers Calabrio Your success is our success. We know contact center interactions are a core brand experience. That’s why we put agents at the heart of our solutions. But to excel, contact centers need the right technology. They need Calabrio. Calabrio empowers your workforce to defend your brand and encourages upskilling across the contact center. With …
Membership
Unlock the power of membership and join the only regional contact centre forum in the South West of England Are you ready to be part of a vibrant community dedicated to shaping the future of customer management? The South West Contact Centre Forum (SWCCF) welcomes all, from call and contact centres to solution providers and support organisations, anyone with a …