Who are this year’s South West Contact Centre Awards finalists?

We are proud to reveal the excited finalists for the 2026 South West Contact Centre Awards.

Each year, the awards recognise the people, teams and organisations raising the bar for customer experience across the region. This year’s shortlist reflects the depth of talent, innovation and commitment that continues to define the contact centre industry in the South West of England.

From frontline advisors delivering exceptional day-to-day service, to leaders driving transformation and teams embracing new technologies, the 2026 finalists represent a wide spectrum of excellence. Across every category, the standard of entries has been exceptionally high, making this year’s judging process more competitive than ever.

What stands out most is the continued evolution of the industry. There is a clear focus on supporting vulnerable customers, investing in people development, and harnessing innovation, including the growing role of AI, to deliver better outcomes for customers and colleagues alike. These themes run consistently throughout this year’s entries and are strongly reflected in the final shortlist.

We would also like to extend our thanks to our valued sponsors — Red Contact Centres, IRIS, Five9, Wavenet and Premier CX — whose continued support makes these awards possible.

You can view the full list of finalists here:
https://contactcentreforum.co.uk/southwest/awards-launch/2026-finalists/

The South West Contact Centre Awards are more than a competition. They are a celebration of the individuals and teams who go above and beyond, often behind the scenes, to deliver outstanding customer experiences every day. Being named a finalist is a significant achievement and recognition of the impact these organisations and individuals are making.

The winners will be announced at the Awards Dinner, where the industry will come together to celebrate in style. The evening promises to be a highlight of the calendar, bringing together colleagues, peers and partners from across the region.

Secure your place at the Awards Dinner here:
https://contactcentreforum.co.uk/southwest/awards-launch/awards-dinner/

Congratulations to all of this year’s finalists. We look forward to celebrating your success.