May 5, 2026
Premier CX are excited to announce a new partnership that will pair our deep contact centre knowledge with HiringBranch’s intelligence-led screening and assessment technology, empowering talent acquisition teams to spot the right candidates considerably earlier in the hiring process.
Premier CX has spent over 25 years helping brands perfect customer contact. Working with more than 150 contact centres globally, we support organisations in delivering consistent, high‑quality experiences across voice and digital touchpoints, wherever and however customers make contact.
Now, with HiringBranch on board, they’re widening their lens. Together, the two companies are applying the same CX‑first thinking to recruitment itself. The result is a smoother and more enjoyable hiring journey for candidates; a more efficient process for recruiters; and ultimately stronger agents on the front line, raising the bar for customer experience.
Designed for high‑volume, customer‑facing and contact centre roles, HiringBranch uses conversational simulations and AI powered analysis to evaluate how candidates communicate, listen and respond. This captures practical indicators of success that traditional screening methods frequently miss.
By screening for communication and role-specific skills proven to identify the strongest agents, recruiters surface candidates with the greatest potential to succeed. This improves shortlist quality and increases the likelihood that those who progress become top performers in the role.
Premier CX is HiringBranch’s UK partner, with the technology already trusted by enterprise employers across the globe to improve agent hiring accuracy at scale. Well known global brands using HiringBranch report faster time-to-hire, lower attrition and a measurable improvement in agent performance.
During the webinar, they’ll unpack how leading global contact centres are overcoming recruitment challenges with a radical, skills-first hiring approach, as well as why recruiting via WhatsApp is shaping the future of hiring.