Congratulations to the 2024 winners!
Individual Category Winners
Customer Service Agent of the Year
| Leilah Kelsey | Groundforce Shorco - part of VP PLC Group | Highly Commended |
| Nicola Brittain | NFU Mutual | Winner |
| Cameron Dear | Plusnet Ltd | Winner |
Support Person of the Year
| David Bate | SSCL |
Team Leader of the Year
| Leo Freezer | Simplisafe | Highly Commended |
| Louise Dean | IAG Loyalty | Winner |
Newcomer of the Year
| Emma Thompson | NFU Mutual |
Hero of the Year
| Amanda Baines | Simplisafe |
Trainer/Coach of the Year
Contact Centre Manager of the Year
| Emma Hill | NFU Mutual |