The Northern Contact Centre Awards 2026 will culminate in a glittering Awards Dinner and Ceremony on Thursday, 22 October 2026 at The Edwardian Manchester Hotel — a night dedicated to celebrating the very best in the contact centre industry. This prestigious black-tie event will bring together hundreds of professionals, finalists, sponsors, and industry leaders for an evening of recognition, entertainment, and inspiration. Guests can look forward to a sparkling drinks reception, a delicious dinner, VIP host, and the moment everyone has been waiting for — the unveiling of this year’s winners across a wide range of categories.

Our sister awards programmes have become the benchmark for excellence in their regions, and the Northern Contact Centre Awards promises to uphold a high standard of professionalism, celebration, and recognition.

More than just an awards night, the gala dinner is a true celebration of excellence, teamwork, and innovation. It’s an opportunity for colleagues and peers to come together, share in each other’s successes, and acknowledge the vital role the region's contact centres play in delivering outstanding customer service. From the first toast to the final trophy, the evening promises a memorable experience, marking an exciting new chapter in the North's contact centre story.