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to the 2023 finalists!
Individual Category Finalists
Customer Service Agent of the Year
| IAG Loyalty | Amanda Greenall |
| RAC Motoring Services | Elizabeth Armiger |
| NFU Mutual | Alexander Thirlwell |
| RAC Motoring Services | Olivia Singleton |
Support Person of the Year
| NFU Mutual - York | Dan Smith |
| Shared Services Connected Ltd | David Bate |
| Ageas UK | Josh Carr |
| Verastar Ltd | Aleksandra Wisniewska |
Sales Agent of the Year
| IAG Loyalty | Kelly Tatlock |
| RAC Motoring Services | Andrew Ridley |
Team Leader of the Year
| Shared Services Connected Ltd | Tony Carr |
| Sensee | Jen Sutherland |
| BT | Nicole Morgan |
| Sensee | Ceri May |
| Ageas UK | Lucy Venn |
Support Person and Support Manager of the Year
Newcomer of the Year
| IAG Loyalty | Marika Kleina |
| Verastar Ltd | David Hunter |
| NFU Mutual | Millie Whiteford |
Support Excellence of the Year
Hero of the Year
| Shared Services Connected Ltd | Simon Scroxton |
| IAG Loyalty | Akeel Bhatti |
| Verastar Ltd | Ben Dring |
| NFU Mutual | Curtis Gray |
Trainer/Coach of the Year
| NFU Mutual | Evian Chiu |
| NFU Mutual | Neil Luck |
Support Manager of the Year
Team and Company Category Finalists
Engagement & Growth Excellence
Best People Development and People Engagement
| NFU Mutual | Motor & Personal Underwriting Dept |
| Verastar Ltd | Utilities & Telecoms Customer Care |
| NFU Mutual | Motor & Personal Underwriting Dept |
| Motability Operations | Edinburgh Management Team |
Frontline & Support Teams of the Year
Best Hybrid Working Programme
Best Transformation Programme
Diversity & Inclusion
Mental Health & Wellbeing Award
Best Recruitment & Retention Strategy
| Proximo Group | |
| Motability Operations | Edinburgh Recruitment Team |
Best Technology Partnership
Best Outsourced Partnership
Contact Centre of the Year Finalists
Contact Centre of the Year and Best Contact Centre Culture
Best Contact Centre Culture
Contact Centre of the Year
| EE Ltd |
| IAG Loyalty |
| Sensee & Bupa |
| Interact Northwest Ltd |
| Foundever |
| RAC Motoring Services |
| Ageas UK |
| Verastar Ltd |