1.30pm – Intros and scene setting (Paul and David)
1.40pm to 2pm – Shift Planning (Showcasing the ability to “create your own” shift pattern) – David
2.00pm to 2.15pm – Hybrid working (“Do we utilize this, do agents love it and what are the pitfalls and benefits”)
2.15pm to 2.25pm – Adherence (“Do we all use this metric and what are our measures?)
2.25pm to 2.30pm – Closing comments