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BEGIN:VEVENT
UID:27@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20231005T133000
DTEND;TZID=Europe/London:20231005T143000
DTSTAMP:20230927T193058Z
URL:https://contactcentreforum.co.uk/events-page/analytics-insights-user-g
 roup/
SUMMARY:Analytics & Insights User Group
DESCRIPTION:1.30pm – Intros and scene setting (Paul and David)\n1.40pm to
  2pm – Shift Planning (Showcasing the ability to “create your own” s
 hift pattern) – David\n2.00pm to 2.15pm – Hybrid working (“Do we uti
 lize this\, do agents love it and what are the pitfalls and benefits”)\n
 2.15pm to 2.25pm – Adherence (“Do we all use this metric and what are 
 our measures?)\n2.25pm to 2.30pm – Closing comments
CATEGORIES:Planning Analysis & Insight,User Groups
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