News and updates

Featured image for “Who are this year’s South West Contact Centre Awards finalists?”

Who are this year’s South West Contact Centre Awards finalists?

Featured image for “Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment”

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment

Featured image for “Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration”

Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration

Featured image for “HGS strengthens AI-driven customer experience delivery through partnership with NiCE”

November 24, 2025

HGS strengthens AI-driven customer experience delivery through partnership with NiCE

Subs, genes, bots, Danny Dyer and compliance

Featured image for “Scotland Contact Centre Forum officially launches in Edinburgh”

Scotland Contact Centre Forum officially launches in Edinburgh

Featured image for “77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?”

September 4, 2024

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

Featured image for “Premier CX Elevates Video Offering with Launch of Hosting and Analytics”

Premier CX Elevates Video Offering with Launch of Hosting and Analytics

Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study

Survey on Health at Work