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to the 2024 finalists!
Notes:
- Hero of the Year finalists do not have to attend a judging session - the winner will be announced at the Awards Dinner.
- Judging details will be sent out to nominating managers today.
- Table bookings are open and please note earlybird discount closes this FRIDAY.
Individual Category Finalists
Customer Service Agent of the Year
| Lauren Armstrong | NFU Mutual |
| Bhagwant Ahluwalia | IAG Loyalty |
| Nicola Brittain | NFU Mutual |
| Leilah Kelsey | Groundforce Shorco |
| Katy Johnson | NFU Mutual |
| Antonio Delphino | SSCL |
| Cameron Dear | Plusnet Ltd |
Sales Agent of the Year
| Yukwah Fitzgerald | IAG Loyalty |
| Tam Rodgers | EE Ltd |
Team Leader of the Year
| Gillian Flood | NFU Mutual |
| Leo Freezer | Simplisafe |
| Katie Rostron | NFU Mutual |
| Suzanne Dawsonhull | SSCL |
| Amy Wilford | NFU Mutual |
| Louise Dean | IAG Loyalty |
| Laura Hyde | Sky |
| Jacqueline Connolly | Foundever |
Support Person of the Year
| Linsey Wood | NFU Mutual |
| Lauren McClelland | Teleperformance |
| Megan Birtill | NFU Mutual |
| David Bate | SSCL |
| Claudia Finn-Westwood | NFU Mutual |
Newcomer of the Year
| Emma Thompson | NFU Mutual |
| Deborah Stelfox | IAG Loyalty |
| Ryan Davies | Simplisafe |
Hero of the Year
| Calum O'Connor | NFU Mutual |
| Amanda Baines | Simplisafe |
| David Sutton | NFU Mutual |
| Laura Ryan | SSCL |
| Jenny Scott | NFU Mutual |
Contact Centre Manager of the Year
| Emma Hill | NFU Mutual |
| Hannah Boyd | EE Ltd |
| Andrea Atkinson | RRG Group |
| Deb Cabrera & Chrys Petrou | Foundever |
Team and Company Category Finalists
Frontline & Support Teams of the Year
| York Motor Claims Department | NFU Mutual |
| Southern Hire Desk | Groundforce Shorco |
| FDIS Leadership Team | SSCL |
| Real Time Team | IAG Loyalty |
| Tech 2 Team | Simplisafe |
| DWP Operations Team | Teleperformance |
Special Initiatives 2024
| Best Transformation Programme | IAG Loyalty |
| Best Mental Health in the Workplace | Sky |
| Best Training Programme - 'Limitless' | E.ON Next |
| Best Diversity & Inclusion | Sky |
| Best Diversity & Inclusion | RRG Group |
| Best Customer Engagement | Motability Operations - Edinburgh |
| Best People Development | NFU MPU Dept |
| Best People Development | NFU Reg Underwriting Ops Dept |
Best People Engagement
| Motor & Personal Underwriting Dept | NFU Mutual |
| CC Engagement Team | IAG Loyalty |
| Motability Ops - Edinburgh | Motability Operations Ltd |
Best Contact Centre Culture
| SSCL |
| IAG Loyalty |
| Sky |
Contact Centre of the Year Finalists
Contact Centre of the Year
| NFU Mutual York RSC |
| SSCL |
| Teleperformance |
| RRG Group |
| Sky |
| Foundever |