Individual categories

The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.

Newcomer of the Year

Highly Commended
Max Hayman EE Ltd
Winner
Hollie Woodhead NFU Mutual

Support Person of the Year

Justin Whittle Sykes Cottages Ltd

Sales Agent of the Year

Larrence Valentino Simplisafe

Customer Service Agent of the Year

Tracey Myerscough IAG Loyalty

Abbey Howarth Complete Vehicle Support (part of Proximo Group)

Team Leader of the Year

Jamie Coggle Plusnet Ltd

Jack McDermott Teleperformancce

Trainer/Coach of the Year

Amy Lewis NFU Mutual

Support Manager of the Year

Cameron Henriksen Teleperformance

Contact Centre Manager of the Year

Mandy Bateman Serco

Hero of the Year

Georgina Coleman-Bachmann Proximo Group

Christine Brown Sykes Cottages Ltd

Team and company categories

Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.

Best People Development

Learning & Development Team Interact Contact Centres

Support Team of the Year

DWP - WFM Planning Teleperformance

Frontline Team of the Year

Membership Servicing Team IAG Loyalty

Best Special Initiatives

Best Outsourced Partnership
Foundever and The National Trust Foundever
Diversity & Inclusion
DWP Teleperformance
Best Transformation Programme
EverConnect Foundever
Effective Outsourced Improvement Initiative
Customer Success Team Foundever

Best Approach to Supporting Vulnerable Customers

Highly Commended
The Housing Ombudsman Campaign HGS UK
Winner
Bolton Superfamily Vulnerability Teams EON Next

Contact Centre of the Year categories

Contact Centre of the Year

Foundever UK

Best Contact Centre Culture

Bolton Superfamily EON Next