Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Customer Service Agent of the Year
Tracey Myerscough
IAG Loyalty
Abbey Howarth
Complete Vehicle Support (part of Proximo Group)
Support Person of the Year
Justin Whittle
Sykes Cottages Ltd
Sales Agent of the Year
Larrence Valentino
Simplisafe
Team Leader of the Year
Jamie Coggle
Plusnet Ltd
Jack McDermott
Teleperformancce
Newcomer of the Year
Highly Commended
Max Hayman EE LtdWinner
Hollie Woodhead NFU MutualHero of the Year
Georgina Coleman-Bachmann
Proximo Group
Christine Brown
Sykes Cottages Ltd
Trainer/Coach of the Year
Amy Lewis
NFU Mutual
Support Manager of the Year
Cameron Henriksen
Teleperformance
Best Complaints Handler
Contact Centre Manager of the Year
Mandy Bateman
Serco
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Best Technology Partnership
Best Outsourced Partnership
Best Effective Outsourced Improvement Initiative
Support Team of the Year
DWP - WFM Planning
Teleperformance
Frontline Team of the Year
Membership Servicing Team
IAG Loyalty
Best People Development
Learning & Development Team
Interact Contact Centres
Best People Engagement
Greatest Impact of AI
Best Customer Engagement
Best Complaints Handling Team
Best Approach to Supporting Vulnerable Customers
Highly Commended
The Housing Ombudsman Campaign HGS UKWinner
Bolton Superfamily Vulnerability Teams EON NextBest Special Initiatives
Best Outsourced Partnership
Foundever and The National Trust FoundeverDiversity & Inclusion
DWP TeleperformanceBest Transformation Programme
EverConnect FoundeverEffective Outsourced Improvement Initiative
Customer Success Team FoundeverContact Centre of the Year categories
Best Contact Centre Culture
Bolton Superfamily
EON Next