Congratulations to the 2024 winners!
Individual Category Winners
Newcomer of the Year
| Emma Thompson | NFU Mutual |
Support Person of the Year
| David Bate | SSCL |
Sales Agent of the Year
| Tam Rodgers | EE Ltd |
Customer Service Agent of the Year
| Leilah Kelsey | Groundforce Shorco - part of VP PLC Group | Highly Commended |
| Nicola Brittain | NFU Mutual | Winner |
| Cameron Dear | Plusnet Ltd | Winner |
Team Leader of the Year
| Leo Freezer | Simplisafe | Highly Commended |
| Louise Dean | IAG Loyalty | Winner |
Trainer/Coach of the Year
Support Manager of the Year
Contact Centre Manager of the Year
| Emma Hill | NFU Mutual |
Hero of the Year
| Amanda Baines | Simplisafe |
Team and Company Category Winners
Best People Development
Support Team of the Year
Frontline Team of the Year
Best Customer Engagement
Best People Engagement
| Engagement Team | IAG Loyalty |
Best Special Initiatives
| Best Customer Engagement | Motability Operations - Edinburgh |
| Best Diversity & Inclusion | Sky Stockport |
| Best Mental Health in the Workplace | Sky Stockport |
| Best Training Programme | E.ON Next |
| Best Transformation Programme | IAG Loyalty |
Best Technology Partnership
Best Outsourced Partnership
Greatest Impact of AI
Best Effective Outsourced Improvement Initiative
Contact Centre of the Year Winners
Best Contact Centre Culture
| SSCL |
Contact Centre of the Year IN-HOUSE
| In-house Contact Centre of the Year (Large) | Sky - Stockport |
| In-house Contact Centre of the Year (Medium) | NFU Mutual York RSC |
| In-house Contact Centre of the Year (Small) | RRG Group |
Contact Centre of the Year OUTSOURCED
| Outsourced Contact Centre of the Year (Large) | Teleperformance |
| Outsourced Contact Centre of the Year (Medium) | Foundever - Manchester |
| Outsourced Contact Centre of the Year (Small) | SSCL |