Congratulations to the 2024 winners!
Individual Category Winners
Customer Service Agent of the Year
| Leilah Kelsey | Groundforce Shorco - part of VP PLC Group | Highly Commended |
| Nicola Brittain | NFU Mutual | Winner |
| Cameron Dear | Plusnet Ltd | Winner |
Support Person of the Year
| David Bate | SSCL |
Sales Agent of the Year
| Tam Rodgers | EE Ltd |
Team Leader of the Year
| Leo Freezer | Simplisafe | Highly Commended |
| Louise Dean | IAG Loyalty | Winner |
Newcomer of the Year
| Emma Thompson | NFU Mutual |
Hero of the Year
| Amanda Baines | Simplisafe |
Support Manager of the Year
Best Complaints Handler
Trainer/Coach of the Year
Contact Centre Manager of the Year
| Emma Hill | NFU Mutual |
Team and Company Category Winners
Best Technology Partnership
Best Outsourced Partnership
Best Effective Outsourced Improvement Initiative
Support Team of the Year
Frontline Team of the Year
Best People Development
Best People Engagement
| Engagement Team | IAG Loyalty |
Greatest Impact of AI
Best Customer Engagement
Best Approach to Supporting Vulnerable Customers
Contact Centre of the Year Winners
Best Contact Centre Culture
| SSCL |
Contact Centre of the Year – In-house
| In-house Contact Centre of the Year (Large) | Sky - Stockport |
| In-house Contact Centre of the Year (Medium) | NFU Mutual York RSC |
| In-house Contact Centre of the Year (Small) | RRG Group |
Contact Centre of the Year – Outsourced
| Outsourced Contact Centre of the Year (Large) | Teleperformance |
| Outsourced Contact Centre of the Year (Medium) | Foundever - Manchester |
| Outsourced Contact Centre of the Year (Small) | SSCL |