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to the 2024 finalists!
Notes:
- Hero of the Year finalists do not have to attend a judging session - the winner will be announced at the Awards Dinner.
- Judging details will be sent out to nominating managers today.
- Table bookings are open and please note earlybird discount closes this FRIDAY.
Individual Category Finalists
Customer Service Agent of the Year
| Lauren Armstrong | NFU Mutual |
| Bhagwant Ahluwalia | IAG Loyalty |
| Nicola Brittain | NFU Mutual |
| Leilah Kelsey | Groundforce Shorco |
| Katy Johnson | NFU Mutual |
| Antonio Delphino | SSCL |
| Cameron Dear | Plusnet Ltd |
Support Person of the Year
| Linsey Wood | NFU Mutual |
| Lauren McClelland | Teleperformance |
| Megan Birtill | NFU Mutual |
| David Bate | SSCL |
| Claudia Finn-Westwood | NFU Mutual |
Sales Agent of the Year
| Yukwah Fitzgerald | IAG Loyalty |
| Tam Rodgers | EE Ltd |
Team Leader of the Year
| Gillian Flood | NFU Mutual |
| Leo Freezer | Simplisafe |
| Katie Rostron | NFU Mutual |
| Suzanne Dawsonhull | SSCL |
| Amy Wilford | NFU Mutual |
| Louise Dean | IAG Loyalty |
| Laura Hyde | Sky |
| Jacqueline Connolly | Foundever |
Newcomer of the Year
| Emma Thompson | NFU Mutual |
| Deborah Stelfox | IAG Loyalty |
| Ryan Davies | Simplisafe |
Hero of the Year
| Calum O'Connor | NFU Mutual |
| Amanda Baines | Simplisafe |
| David Sutton | NFU Mutual |
| Laura Ryan | SSCL |
| Jenny Scott | NFU Mutual |
Trainer/Coach of the Year
Support Manager of the Year
Best Complaints Handler
Contact Centre Manager of the Year
| Emma Hill | NFU Mutual |
| Hannah Boyd | EE Ltd |
| Andrea Atkinson | RRG Group |
| Deb Cabrera & Chrys Petrou | Foundever |
Team and Company Category Finalists
Best Technology Partnership
Best Outsourced Partnership
Best Effective Outsourced Improvement Initiative
Support Team of the Year
Frontline Team of the Year
Best People Development
Best People Engagement
| Motor & Personal Underwriting Dept | NFU Mutual |
| CC Engagement Team | IAG Loyalty |
| Motability Ops - Edinburgh | Motability Operations Ltd |
Greatest Impact of AI
Best Customer Engagement
Best Approach to Supporting Vulnerable Customers
Contact Centre of the Year Finalists
Best Contact Centre Culture
| SSCL |
| IAG Loyalty |
| Sky |