C O N G R A T U L A T I O N S

to the 2024 finalists!

Notes:

  1. Hero of the Year finalists do not have to attend a judging session - the winner will be announced at the Awards Dinner.
  2. Judging details will be sent out to nominating managers today.
  3. Table bookings are open and please note earlybird discount closes this FRIDAY.

Individual Category Finalists

Customer Service Agent of the Year


Lauren Armstrong NFU Mutual
Bhagwant Ahluwalia IAG Loyalty
Nicola Brittain NFU Mutual
Leilah Kelsey Groundforce Shorco
Katy Johnson NFU Mutual
Antonio Delphino SSCL
Cameron Dear Plusnet Ltd

Sales Agent of the Year


Yukwah Fitzgerald IAG Loyalty
Tam Rodgers EE Ltd

Team Leader of the Year


Gillian Flood NFU Mutual
Leo Freezer Simplisafe
Katie Rostron NFU Mutual
Suzanne Dawsonhull SSCL
Amy Wilford NFU Mutual
Louise Dean IAG Loyalty
Laura Hyde Sky
Jacqueline Connolly Foundever

Support Person of the Year


Linsey Wood NFU Mutual
Lauren McClelland Teleperformance
Megan Birtill NFU Mutual
David Bate SSCL
Claudia Finn-Westwood NFU Mutual

Newcomer of the Year


Emma Thompson NFU Mutual
Deborah Stelfox IAG Loyalty
Ryan Davies Simplisafe

Hero of the Year


Calum O'Connor NFU Mutual
Amanda Baines Simplisafe
David Sutton NFU Mutual
Laura Ryan SSCL
Jenny Scott NFU Mutual

Contact Centre Manager of the Year


Emma Hill NFU Mutual
Hannah Boyd EE Ltd
Andrea Atkinson RRG Group
Deb Cabrera & Chrys Petrou Foundever

Team and Company Category Finalists

Frontline & Support Teams of the Year


York Motor Claims Department NFU Mutual
Southern Hire Desk Groundforce Shorco
FDIS Leadership Team SSCL
Real Time Team IAG Loyalty
Tech 2 Team Simplisafe
DWP Operations Team Teleperformance

Special Initiatives 2024


Best Transformation Programme IAG Loyalty
Best Mental Health in the Workplace Sky
Best Training Programme - 'Limitless' E.ON Next
Best Diversity & Inclusion Sky
Best Diversity & Inclusion RRG Group
Best Customer Engagement Motability Operations - Edinburgh
Best People Development NFU MPU Dept
Best People Development NFU Reg Underwriting Ops Dept

Best People Engagement


Motor & Personal Underwriting Dept NFU Mutual
CC Engagement Team IAG Loyalty
Motability Ops - Edinburgh Motability Operations Ltd

Best Contact Centre Culture


SSCL
IAG Loyalty
Sky

Contact Centre of the Year Finalists

Contact Centre of the Year


NFU Mutual York RSC
SSCL
Teleperformance
RRG Group
Sky
Foundever