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to the 2024 finalists!
Notes:
- Hero of the Year finalists do not have to attend a judging session - the winner will be announced at the Awards Dinner.
- Judging details will be sent out to nominating managers today.
- Table bookings are open and please note earlybird discount closes this FRIDAY.
Individual Category Finalists
Customer Service Agent of the Year
Lauren Armstrong | NFU Mutual |
Bhagwant Ahluwalia | IAG Loyalty |
Nicola Brittain | NFU Mutual |
Leilah Kelsey | Groundforce Shorco |
Katy Johnson | NFU Mutual |
Antonio Delphino | SSCL |
Cameron Dear | Plusnet Ltd |
Sales Agent of the Year
Yukwah Fitzgerald | IAG Loyalty |
Tam Rodgers | EE Ltd |
Team Leader of the Year
Gillian Flood | NFU Mutual |
Leo Freezer | Simplisafe |
Katie Rostron | NFU Mutual |
Suzanne Dawsonhull | SSCL |
Amy Wilford | NFU Mutual |
Louise Dean | IAG Loyalty |
Laura Hyde | Sky |
Jacqueline Connolly | Foundever |
Support Person of the Year
Linsey Wood | NFU Mutual |
Lauren McClelland | Teleperformance |
Megan Birtill | NFU Mutual |
David Bate | SSCL |
Claudia Finn-Westwood | NFU Mutual |
Newcomer of the Year
Emma Thompson | NFU Mutual |
Deborah Stelfox | IAG Loyalty |
Ryan Davies | Simplisafe |
Hero of the Year
Calum O'Connor | NFU Mutual |
Amanda Baines | Simplisafe |
David Sutton | NFU Mutual |
Laura Ryan | SSCL |
Jenny Scott | NFU Mutual |
Contact Centre Manager of the Year
Emma Hill | NFU Mutual |
Hannah Boyd | EE Ltd |
Andrea Atkinson | RRG Group |
Deb Cabrera & Chrys Petrou | Foundever |
Team and Company Category Finalists
Frontline & Support Teams of the Year
York Motor Claims Department | NFU Mutual |
Southern Hire Desk | Groundforce Shorco |
FDIS Leadership Team | SSCL |
Real Time Team | IAG Loyalty |
Tech 2 Team | Simplisafe |
DWP Operations Team | Teleperformance |
Special Initiatives 2024
Best Transformation Programme | IAG Loyalty |
Best Mental Health in the Workplace | Sky |
Best Training Programme - 'Limitless' | E.ON Next |
Best Diversity & Inclusion | Sky |
Best Diversity & Inclusion | RRG Group |
Best Customer Engagement | Motability Operations - Edinburgh |
Best People Development | NFU MPU Dept |
Best People Development | NFU Reg Underwriting Ops Dept |
Best People Engagement
Motor & Personal Underwriting Dept | NFU Mutual |
CC Engagement Team | IAG Loyalty |
Motability Ops - Edinburgh | Motability Operations Ltd |
Best Contact Centre Culture
SSCL |
IAG Loyalty |
Sky |
Contact Centre of the Year Finalists
Contact Centre of the Year
NFU Mutual York RSC |
SSCL |
Teleperformance |
RRG Group |
Sky |
Foundever |